---
title: "Ilayaranjan Kannan - Learning and Development Manager in Bengaluru | Tal"
description: "Meet Ilayaranjan Kannan, Learning Experience Manager @ Bhanzu | MBA, International Business based in Bengaluru. AI stack includes claude code, notion, and perplexity."
image: "https://tal.club/meet/ilayaranjan-k/share-image"
---

# Ilayaranjan Kannan on Tal

## Headline

Learning Experience Manager @ Bhanzu \| MBA, International Business

## About

Have MBA in International Business at the, with a Bachelor of Commerce in Corporate Secretaryship from Sri Krishna College of Technology\. Serving as a Learning Experience Manager at Bhanzu, contributing to student retention, engagement, and revenue growth\. Proficient in leveraging data insights, managing student portfolios, and resolving escalations with a customer\-centric approach\. At Bhanzu, worked collaboratively to enhance service delivery and student outcomes by integrating cross\-functional efforts with academic and operations teams\. Passionate about driving positive learning experiences and creating impactful strategies\. By combining educational expertise with a commercial focus, aims to foster innovation and success in edtech environments\.

## Location

Bengaluru

## AI stack

claude code

notion

perplexity

ChatGPT

Figma Make

Zapier

## Work experience

Learning and Development Manager at Bhanzu, Mar 2026 \- Present · 7 mos, 1\. Managed end\-to\-end customer communication across voice, WhatsApp, and email — resolving enrolment queries, fee concerns, and scheduling conflicts with a consistent, empathetic approach\. 1\. Built and maintained a proactive follow\-up system tracking at\-risk customers, driving re\-engagement and converting lapsed users back into active clients\. 1\. Coordinated cross\-functional communication between learners, parents, and internal teams — ensuring warm handoffs with complete context notes to minimize resolution time\. 1\. Maintained accurate CRM records for 500\+ active accounts — logging all interactions, statuses, and follow\-up notes for clean pipeline management and forecasting\. 1\. Conducted consultative support and sales calls with parents and students — identifying pain points, communicating product value, and guiding enrolment and renewal decisions\. 1\. Monitored engagement and retention KPIs weekly — flagging at\-risk cohorts to management and recommending targeted service actions\.

Learning Experience Manager at Bhanzu, Mar 2026 \- Present · 7 mos, Bengaluru, Karnataka, India, \* Managed a portfolio of students, driving retention, engagement, and revenue growth in a fast\-paced edtech environment \* Reduced refund rates by effectively handling objections and resolving escalations with a customer\-first approach \* Increased renewal conversions through strategic follow\-ups and personalized learning plans \* Leveraged data insights \(attendance, performance trends\) to identify churn risks and implement timely interventions \* Coordinated cross\-functionally with academic and operations teams to improve service delivery and student outcomes

Business Operations Specialist at International Placement – MBA Program, Aug 2024 \- Aug 2025 · 1 yr 1 mo, • Gained hands\-on exposure to UK\-standard business operations and customer service practices during my MBA internship\. • Supported operational and administrative functions, including process documentation and customer query handling\. • Developed cross\-cultural communication skills by collaborating with international teams, enhancing stakeholder engagement\.

## Education

Master of Business Administration, International Business, University of Greenwich

Bachelor of Commerce, Corporates secretary, Sri Krishna College of Technology, Coimbatore

[View the original profile](https://tal.club/meet/ilayaranjan-k)

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