Headline

Learning Experience Manager @ Bhanzu | MBA, International Business

About

Have MBA in International Business at the, with a Bachelor of Commerce in Corporate Secretaryship from Sri Krishna College of Technology. Serving as a Learning Experience Manager at Bhanzu, contributing to student retention, engagement, and revenue growth. Proficient in leveraging data insights, managing student portfolios, and resolving escalations with a customer-centric approach. At Bhanzu, worked collaboratively to enhance service delivery and student outcomes by integrating cross-functional efforts with academic and operations teams. Passionate about driving positive learning experiences and creating impactful strategies. By combining educational expertise with a commercial focus, aims to foster innovation and success in edtech environments.

Location

Bengaluru

AI stack

claude code

notion

perplexity

ChatGPT

Figma Make

Zapier

Work experience

Learning and Development Manager at Bhanzu, Mar 2026 - Present · 7 mos, 1. Managed end-to-end customer communication across voice, WhatsApp, and email — resolving enrolment queries, fee concerns, and scheduling conflicts with a consistent, empathetic approach. 1. Built and maintained a proactive follow-up system tracking at-risk customers, driving re-engagement and converting lapsed users back into active clients. 1. Coordinated cross-functional communication between learners, parents, and internal teams — ensuring warm handoffs with complete context notes to minimize resolution time. 1. Maintained accurate CRM records for 500+ active accounts — logging all interactions, statuses, and follow-up notes for clean pipeline management and forecasting. 1. Conducted consultative support and sales calls with parents and students — identifying pain points, communicating product value, and guiding enrolment and renewal decisions. 1. Monitored engagement and retention KPIs weekly — flagging at-risk cohorts to management and recommending targeted service actions.

Learning Experience Manager at Bhanzu, Mar 2026 - Present · 7 mos, Bengaluru, Karnataka, India, * Managed a portfolio of students, driving retention, engagement, and revenue growth in a fast-paced edtech environment * Reduced refund rates by effectively handling objections and resolving escalations with a customer-first approach * Increased renewal conversions through strategic follow-ups and personalized learning plans * Leveraged data insights (attendance, performance trends) to identify churn risks and implement timely interventions * Coordinated cross-functionally with academic and operations teams to improve service delivery and student outcomes

Business Operations Specialist at International Placement – MBA Program, Aug 2024 - Aug 2025 · 1 yr 1 mo, • Gained hands-on exposure to UK-standard business operations and customer service practices during my MBA internship. • Supported operational and administrative functions, including process documentation and customer query handling. • Developed cross-cultural communication skills by collaborating with international teams, enhancing stakeholder engagement.

Education

Master of Business Administration, International Business, University of Greenwich

Bachelor of Commerce, Corporates secretary, Sri Krishna College of Technology, Coimbatore