Cabin Crew | Aviation Professional | Customer Service | Communication | MBA Candidate

kochi






Master of Business Administration, Human Resources Management/Personnel Administration, General
amity University

Bachelor of Business Administration, Ethnic, Cultural Minority, Gender, and Group Studies
Rajagiri College of Management and Applied Sciences
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inflight manager at Spicejet Ltd, Feb 2025 - Present · 1 y 9 mo, kochi
Crew Member at Spicejet Limited, Feb 2025 - Present · 1 yr 10 mos, Ensured passenger safety and comfort on all domestic flights in compliance with DGCA and airline safety protocols. Conducted pre-flight safety briefings, cabin checks, and emergency equipment inspections prior to each departure. Delivered high-quality in-flight customer service, addressing passenger needs with professionalism and a positive attitude. Executed emergency procedures including first aid, evacuation drills, and handling of in-flight medical incidents. Applied crew resource management (CRM) principles to maintain effective communication with cockpit crew and cabin team. Resolved passenger complaints and conflict situations calmly and efficiently, maintaining a positive cabin environment. Served a diverse international clientele, leveraging multilingual skills in English, Hindi, Kashmiri, Malayalam, and Urdu.
Master of Business Administration, Human Resources Management/Personnel Administration, General, amity University
Bachelor of Business Administration, Ethnic, Cultural Minority, Gender, and Group Studies, Rajagiri College of Management and Applied Sciences