About
Certified Salesforce Administrator with 8+ years managing end-to-end Salesforce CRM configuration, automation, and support across Sales Cloud, Service Cloud, CPQ, and Experience Cloud. Core strengths: • Designed and maintained Record-Triggered, Screen, Scheduled, and Autolaunched Flows to automate business processes, including migration of legacy Workflow Rules and Process Builder logic to Flow. • Working knowledge of Apex and SOQL for functional review, debugging support, and collaboration with development teams on impact analysis and solution validation. • Managed Salesforce deployments through Copado (Git-based version control, UAT-to-production pipelines, merge conflict resolution). • Full user lifecycle administration: roles, profiles, permission sets, OWD, sharing rules, security model. • Built dashboards and reports using Lightning and CRM Analytics; led UAT, manual/functional testing, and Jira-based Agile delivery. • Client-facing experience across UAE, UK, and multi-country implementations (4+ countries for a global banking client). Certifications: Salesforce Administrator (ADM 201), Advanced Administrator (ADM 211), Platform App Builder, Sales Cloud Specialist, Service Cloud Specialist, CPQ Specialist, AI Associate, Agentforce Specialist, Trailhead Ranger.
Work experience
Cloud Architect at Sonata-Software, Aug 2026 - Present · 1 mo, Bengaluru
Salesforce Consultant at BayApps, Inc., Feb 2021 - Present · 5 yrs 8 mos, India
Salesforce Administrator at Cognizant, Jan 2018 - Jul 2021 · 3 yrs 7 mos, Pune/Pimpri-Chinchwad Area
