Headline

Forex Operations Executive | Tele caller | Forex Card, Remittance & Currency Exchange | Client Handling | Sales & Customer Support | junior web developer intern

About

Results-driven Forex Operations Executive and Tele caller with hands-on experience in handling forex card operations, remittances, and currency exchange services. Skilled in managing end-to-end customer interactions, resolving queries, and ensuring smooth transaction processing while maintaining compliance with operational standards. At House of Abhinandan Lodha, I developed strong expertise in client communication, lead conversion, and customer support, handling inbound and outbound calls, assisting customers with forex-related services, and ensuring a seamless service experience. I am confident in handling high call volumes, addressing customer concerns, and building long-term client relationships. I also bring experience in data entry, documentation, and transaction processing, ensuring accuracy and efficiency in day-to-day operations. My ability to combine operational knowledge with communication skills allows me to contribute effectively to both sales support and customer satisfaction goals. 🔹 Key Skills: • Forex Card Operations & Processing • Remittance & Currency Exchange • Tele calling & Lead Conversion • Customer Handling & Query Resolution • Data Entry & Documentation • Sales Support & Coordination I am currently seeking opportunities where I can leverage my forex operations experience and customer-facing skills to contribute to business growth while continuously enhancing my professional capabilities.

Location

Mumbai

Work experience

Sales Executive at The House of Abhinandan Lodha, Aug 2025 - Oct 2025 · 3 mos, Mumbai, Maharashtra, India, Led the presales and got clients on call and made them register and help them out with their queries. The House of Abhinandan Lodha is a luxury real estate brand that specialises in acquiring large land parcels and transforming them into strategically located, high-value plotted developments. With a seamless end-to-end experience, the brand is focused on making land ownership in India aspirational, secure and future-ready.

forex operation executive at Efficient Forex PVT LTD, Sep 2024 - Jul 2025 · 11 mos, Executed Forex and Forex Card operations (issuance, loading, encashment, refunds) in line with RBI regulations and compliance standard. Managed KYC and regulatory documentation, including invoices, bills of entry, and transaction records, ensuring audit readiness. Maintained accurate forex transaction records and client files, supporting smooth operations and reporting. Assisted in bank reconciliation and settlement tracking for forex transactions. Supported internal and external audits by coordinating documentation and compliance checks.

forex operations executive at Efficient Forex PVT LTD, Sep 2024 - Jul 2025 · 11 mos, Processed Forex Card transactions end-to-end including issuance, loading, reloading, encashment, and refunds for retail and corporate clients, ensuring full compliance with RBI FEMA regulations. Handled outward and inward remittance operations, prepared and verified supporting documents including A2 forms, invoices, and bills of entry for seamless transaction processing. Performed daily data entry of forex transactions into the internal system, maintained accurate client files and transaction logs for operational and audit readiness. Managed KYC and AML documentation — collected, verified, and filed identity proofs, address proofs, and purpose-of-remittance declarations as per regulatory requirements. Coordinated billing and invoice generation for forex transactions; tracked payments, outstanding balances, and settlement status across multiple clients and branches. Responded to client and branch queries via phone, email, and internal communication channels — resolved issues related to rate enquiries, transaction status, and document deficiencies. Assisted in daily and monthly bank reconciliation of forex transaction accounts, flagging discrepancies for timely resolution. Supported internal and external audits by organizing, retrieving, and coordinating regulatory documentation and transaction records. Maintained systematic physical and digital filing of all transaction records, KYC documents, and compliance reports ensuring quick retrieval during inspections.

Junior Web Developer at Internship, Dec 2023 - Oct 2024 · 11 mos, Mumbai, Maharashtra, India, Assisted in developing responsive web pages using HTML, CSS, and JavaScript. Collaborated with senior developers to enhance user experience. Conducted cross-browser testing and debugging to ensure website functionality across different platforms. Optimized web performance by re ning code and improving load times. Participated in code reviews and contributed to improving the codebase quality.

Education

Anjuman-I-Islam’s Allana English High School

Bachelor of science in information technology, Information Technology, Vidyalankar School of Information Technology