---
title: "Humna Ali - Business Growth Manager in India | Tal"
description: "Meet Humna Ali, Customer Success Operations| B2B AI/SaaS | MBA in Operations & Business Analytics based in India. AI stack includes claude, cursor, and gemini."
image: "https://tal.club/meet/humna-ali/share-image"
---

# Humna Ali on Tal

## Headline

Customer Success Operations\| B2B AI/SaaS \| MBA in Operations & Business Analytics

## About

Creative problem\-solver with the ability to think\-out\-of\-the\(toughest\)\-boxes, also an MBA grad specializing in Business Analytics & Operations Management \(in that order\)\. I'm passionate about building systems, optimizing processes, identifying inefficiencies, and finding ways to do things better\. My ultimate goal: transforming raw data into actionable insights that help make better decisions, faster\.

## Location

India

## AI stack

claude

cursor

gemini

lovable

replit

Zapier

## Work experience

Business Growth Manager at Grexa AI, Dec 2025 \- Present · 11 mos, Navi Mumbai, ● Identified a revenue opportunity in renewals and built a pre\-expiry account health and renewal framework using product usage, customer engagement and account gaps\. ● Used the framework to proactively position 9\-month early\-bird renewals, driving multiple early renewals and significantly increasing AOV versus the previous 3\-month renewal pattern\. ● Converted the approach into a repeatable renewal playbook adopted by the wider Business Growth team as a standardized renewal process\. ● Analyzed customer/product signals and partnered with leadership and Product to identify adoption gaps, revenue risks and opportunities, earning Star Performer recognition\.

Founder's Office at Manetain Store, Jan 2025 \- Aug 2025 · 8 mos, Mumbai, • Directed strategic programs focused on Operational Excellence\. I led cross\-functional initiatives to automate workflows \(Zapier\), optimize the supply chain with 3PLs, and implement a data\-driven inventory system that significantly reduced stockouts\. This involved managing stakeholders across executive leadership, logistics, and marketing to ensure alignment with key business objectives\. • Acted as the voice of the customer to guide the product roadmap and lifecycle\. I established a continuous feedback loop by systematically collecting and analyzing customer interactions, surveys, and reviews, translating raw data into actionable requirements for new product development and feature enhancements\. • Managed the technology and data analytics program to drive strategic growth\. I leveraged insights on CLTV, churn, and customer segmentation to inform product strategy and presented data\-driven narratives to leadership and potential investors\. I also led the successful program\-wide implementation of key platforms like Gorgias and Klaviyo to improve operational efficiency\.

Business Analytics Intern at Allen Cooper, Jun 2024 \- Aug 2024 · 3 mos, • Optimized product pricing strategies using MS Excel through comprehensive pricing\-demand analytics, resulting in a 3\.1% increase in profitability\. • Identified and addressed major causes of product returns through in\-depth returns analytics, finding an 80\.9% reduction in profits due to returns\. • Developed and executed engaging social media campaigns to drive brand awareness and customer engagement\.

President at Core Committee\-Clubs: DOMS, HBTU, Aug 2023 \- May 2025 · 1 yr 10 mos, Spearheaded the formation and management of clubs \(namely Operations Club, Marketing Club, IT & Analytics Club, Human Resources Club & Finance Club\) , overseeing all aspects of club operations\. • Developed and implemented comprehensive project plans, including budgeting, scheduling, and resource allocation\. • Led and motivated a team of 25 members to achieve project goals\. • Successfully organized and executed 10 events/initiatives, including workshops, conferences, fundraisers, competitions, etc\. • Utilized project management software \(Trello\) to track progress and ensure timely delivery of projects

Project Management Intern at Foruppo, Apr 2023 \- Jun 2023 · 3 mos, Successfully supported project managers by conducting in\-depth research, analyzing data, and streamlining administrative processes\. Collaboratively ensured timely project completion by effectively coordinating with cross\-functional teams\. Actively engaged in virtual meetings with prospective clients and collaborators to foster strategic partnerships\. Demonstrated commitment to continuous professional development through participation in specialized skill\-building programs and boot camps\. Significantly contributed to team success by actively coaching and mentoring junior team members, fostering a supportive and collaborative work environment\.

## Education

Master of Business Administration \- MBA, Operations Management & Business Analytics, Harcourt Butler Technical University

Bachelor of Business Administration \- BBA, Business Administration and Management, General, Chhatrapati Shahu Ji Maharaj University

[View the original profile](https://tal.club/meet/humna-ali)

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