Humna Ali profile photo 1 on Tal

Humna Ali

Customer Success Operations| B2B AI/SaaS | MBA in Operations & Business Analytics

India

3+ years of work experience

Grexa AI
Dec 202511 mosPresent

Navi Mumbai

● Identified a revenue opportunity in renewals and built a pre-expiry account health and renewal framework using product usage, customer engagement and account gaps. ● Used the framework to proactively position 9-month early-bird renewals, driving multiple early renewals and significantly increasing AOV versus the previous 3-month renewal pattern. ● Converted the approach into a repeatable renewal playbook adopted by the wider Business Growth team as a standardized renewal process. ● Analyzed customer/product signals and partnered with leadership and Product to identify adoption gaps, revenue risks and opportunities, earning Star Performer recognition.
Manetain Store
Jan 20258 mosAug 2025

Mumbai

• Directed strategic programs focused on Operational Excellence. I led cross-functional initiatives to automate workflows (Zapier), optimize the supply chain with 3PLs, and implement a data-driven inventory system that significantly reduced stockouts. This involved managing stakeholders across executive leadership, logistics, and marketing to ensure alignment with key business objectives. • Acted as the voice of the customer to guide the product roadmap and lifecycle. I established a continuous feedback loop by systematically collecting and analyzing customer interactions, surveys, and reviews, translating raw data into actionable requirements for new product development and feature enhancements. • Managed the technology and data analytics program to drive strategic growth. I leveraged insights on CLTV, churn, and customer segmentation to inform product strategy and presented data-driven narratives to leadership and potential investors. I also led the successful program-wide implementation of key platforms like Gorgias and Klaviyo to improve operational efficiency.
Allen Cooper
Jun 20243 mosAug 2024

• Optimized product pricing strategies using MS Excel through comprehensive pricing-demand analytics, resulting in a 3.1% increase in profitability. • Identified and addressed major causes of product returns through in-depth returns analytics, finding an 80.9% reduction in profits due to returns. • Developed and executed engaging social media campaigns to drive brand awareness and customer engagement.
Core Committee-Clubs: DOMS, HBTU
Aug 20231 yr 10 mosMay 2025

Spearheaded the formation and management of clubs (namely Operations Club, Marketing Club, IT & Analytics Club, Human Resources Club & Finance Club) , overseeing all aspects of club operations. • Developed and implemented comprehensive project plans, including budgeting, scheduling, and resource allocation. • Led and motivated a team of 25 members to achieve project goals. • Successfully organized and executed 10 events/initiatives, including workshops, conferences, fundraisers, competitions, etc. • Utilized project management software (Trello) to track progress and ensure timely delivery of projects
Foruppo
Apr 20233 mosJun 2023

Successfully supported project managers by conducting in-depth research, analyzing data, and streamlining administrative processes. Collaboratively ensured timely project completion by effectively coordinating with cross-functional teams. Actively engaged in virtual meetings with prospective clients and collaborators to foster strategic partnerships. Demonstrated commitment to continuous professional development through participation in specialized skill-building programs and boot camps. Significantly contributed to team success by actively coaching and mentoring junior team members, fostering a supportive and collaborative work environment.

Humna’s AI Stack

claude
claude
cursor
cursor
gemini
gemini
lovable
lovable
replit
replit
Zapier
Zapier

Education

Harcourt Butler Technical University

Master of Business Administration - MBA, Operations Management & Business Analytics

Harcourt Butler Technical University

20232 yrs2025
Chhatrapati Shahu Ji Maharaj University

Bachelor of Business Administration - BBA, Business Administration and Management, General

Chhatrapati Shahu Ji Maharaj University

20203 yrs2023

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Headline

Customer Success Operations| B2B AI/SaaS | MBA in Operations & Business Analytics

About

Creative problem-solver with the ability to think-out-of-the(toughest)-boxes, also an MBA grad specializing in Business Analytics & Operations Management (in that order). I'm passionate about building systems, optimizing processes, identifying inefficiencies, and finding ways to do things better. My ultimate goal: transforming raw data into actionable insights that help make better decisions, faster.

Location

India

AI stack

claude

cursor

gemini

lovable

replit

Zapier

Work experience

Business Growth Manager at Grexa AI, Dec 2025 - Present · 11 mos, Navi Mumbai, ● Identified a revenue opportunity in renewals and built a pre-expiry account health and renewal framework using product usage, customer engagement and account gaps. ● Used the framework to proactively position 9-month early-bird renewals, driving multiple early renewals and significantly increasing AOV versus the previous 3-month renewal pattern. ● Converted the approach into a repeatable renewal playbook adopted by the wider Business Growth team as a standardized renewal process. ● Analyzed customer/product signals and partnered with leadership and Product to identify adoption gaps, revenue risks and opportunities, earning Star Performer recognition.

Founder's Office at Manetain Store, Jan 2025 - Aug 2025 · 8 mos, Mumbai, • Directed strategic programs focused on Operational Excellence. I led cross-functional initiatives to automate workflows (Zapier), optimize the supply chain with 3PLs, and implement a data-driven inventory system that significantly reduced stockouts. This involved managing stakeholders across executive leadership, logistics, and marketing to ensure alignment with key business objectives. • Acted as the voice of the customer to guide the product roadmap and lifecycle. I established a continuous feedback loop by systematically collecting and analyzing customer interactions, surveys, and reviews, translating raw data into actionable requirements for new product development and feature enhancements. • Managed the technology and data analytics program to drive strategic growth. I leveraged insights on CLTV, churn, and customer segmentation to inform product strategy and presented data-driven narratives to leadership and potential investors. I also led the successful program-wide implementation of key platforms like Gorgias and Klaviyo to improve operational efficiency.

Business Analytics Intern at Allen Cooper, Jun 2024 - Aug 2024 · 3 mos, • Optimized product pricing strategies using MS Excel through comprehensive pricing-demand analytics, resulting in a 3.1% increase in profitability. • Identified and addressed major causes of product returns through in-depth returns analytics, finding an 80.9% reduction in profits due to returns. • Developed and executed engaging social media campaigns to drive brand awareness and customer engagement.

President at Core Committee-Clubs: DOMS, HBTU, Aug 2023 - May 2025 · 1 yr 10 mos, Spearheaded the formation and management of clubs (namely Operations Club, Marketing Club, IT & Analytics Club, Human Resources Club & Finance Club) , overseeing all aspects of club operations. • Developed and implemented comprehensive project plans, including budgeting, scheduling, and resource allocation. • Led and motivated a team of 25 members to achieve project goals. • Successfully organized and executed 10 events/initiatives, including workshops, conferences, fundraisers, competitions, etc. • Utilized project management software (Trello) to track progress and ensure timely delivery of projects

Project Management Intern at Foruppo, Apr 2023 - Jun 2023 · 3 mos, Successfully supported project managers by conducting in-depth research, analyzing data, and streamlining administrative processes. Collaboratively ensured timely project completion by effectively coordinating with cross-functional teams. Actively engaged in virtual meetings with prospective clients and collaborators to foster strategic partnerships. Demonstrated commitment to continuous professional development through participation in specialized skill-building programs and boot camps. Significantly contributed to team success by actively coaching and mentoring junior team members, fostering a supportive and collaborative work environment.

Education

Master of Business Administration - MBA, Operations Management & Business Analytics, Harcourt Butler Technical University

Bachelor of Business Administration - BBA, Business Administration and Management, General, Chhatrapati Shahu Ji Maharaj University