Headline

Customer Support Specialist | Email & Chat Support | Administrative Support | Remote Opportunities

About

I am a dedicated professional with a strong foundation in customer service, communication, and client relationship management. With nearly 2 years of experience as a Customer Executive in the furnished rental industry, I have developed the ability to handle customer queries efficiently, resolve issues with empathy, and ensure a smooth client experience. My background in English Literature enhances my communication, writing, and attention to detail—skills that are essential in administrative and client-facing roles. I also bring experience in SEO and proofreading, which helps me contribute to content-related tasks with accuracy and clarity. I am currently building skills in: * Email & Calendar Management * Data Entry & Online Research * Customer Support (Chat & Email) * Administrative Assistance I am seeking remote opportunities where I can support businesses, entrepreneurs, and teams by managing operations efficiently and contributing to their growth. In Sha Allah, I aim to grow into a reliable and highly efficient professional who delivers value with professionalism and sincerity.

Location

Hyderabad

AI stack

claude

gemini

openai

perplexity

Canva Magic Studio

ChatGPT Images

Work experience

Intern Copywriter at WikiWakyWoo, Jun 2023 - Jul 2023 · 2 mos, India, Created and edited content for digital platforms, ensuring clarity and engagement Assisted in writing copy aligned with brand voice and audience needs Proofread content for grammar, consistency, and quality Contributed to content planning and idea generation Maintained attention to detail while working on multiple tasks

Customer Executive at StayOvr, Aug 2021 - Nov 2023 · 2 yrs 4 mos, India, Managed 40–60 customer interactions daily via calls, messages, and emails Resolved customer complaints efficiently, ensuring satisfaction and retention Coordinated with internal teams to streamline operations and bookings Maintained strong client relationships, contributing to repeat business Handled multiple tasks in a fast-paced environment with attention to detail

Search Engine Optimization Executive at Blogger Bunny, Jun 2021 - Jun 2023 · 2 yrs 1 mo, Assisted in optimizing content for search engines using basic SEO techniques Conducted keyword research and supported content improvements Reviewed and edited content for clarity, grammar, and accuracy Collaborated with team members to improve online visibility

Proofreading Intern at Blogger Bunny, Jun 2021 - Jun 2021 · 1 mo, India, Proofread and edited content for grammar, punctuation, and consistency Ensured high-quality written material before publication

Education

Master of Arts - MA, English Language and Literature, General, Osmania University, Hyderabad

Bachelor of Arts - BA, English Language and Literature/Letters, Indira Gandhi National Open University