Headline

Assistant Manager - CX & Ops

About

Results-oriented Financial Operations and Service Desk Specialist with a proven track record of top performance in dynamic global environments. Known for consistently surpassing 80% of performance metrics and being recognized as a top performer for several months, I bring a strong blend of analytical precision, process excellence, and customer-centric problem solving. My experience across Target Corporation, Infosys BPM, and Ambuja Neotia has strengthened my expertise in financial systems, data management, and enterprise tools like ServiceNow, Salesforce, and SAP. A natural collaborator and corporate polyglot, I excel in fostering productive cross-functional relationships and driving measurable impact in every role I undertake.

Location

Kolkata

Work experience

Assistant Manager at CREW, Feb 2026 - Present · 5 mos, Bengaluru, Karnataka, India

Lead Specialist Financial Products Gift Card Services at Target, Aug 2024 - Feb 2026 · 1 yr 7 mos, Bengaluru, Karnataka, India

Senior Technical Support Specialist at Infosys BPM, Apr 2023 - Jul 2024 · 1 yr 4 mos, India

Graduate Trainee at AmbujaNeotia Group, Jul 2022 - Mar 2023 · 9 mos, Kolkata, West Bengal, India, I've joined this company as a Graduate trainee in customer care services.

Management Trainee at GTM & Sons Advisory Pvt Ltd, Jun 2022 - Aug 2022 · 3 mos, Kolkata, West Bengal, India, I have joined this company as a Management Trainee-Customer care services.

Education

Bachelor of Business Administration - BBA, Business Administration and Management, General, Amity University Kolkata