---
title: "Hridyesh P Kumar - Customer Success Manager in Bengaluru | Tal"
description: "Meet Hridyesh P Kumar, Senior Customer Success Manager |Ex-Confluent | Ex-New Relic, based in Bengaluru. AI stack includes claude code."
image: "https://tal.club/meet/hridyesh-p-kumar/share-image"
---

# Hridyesh P Kumar on Tal

## Headline

Senior Customer Success Manager \|Ex\-Confluent \| Ex\-New Relic,

## About

Senior Customer Success Manager specializing in Enterprise AI, Preconstruction Tech, and Cloud Platforms for the US Market\. What I Do Today \(ContraVault AI / theTakeoff\.ai\): Helping US enterprise bid teams, specialty contractors, and EPC firms automate RFP risk analysis and drawing takeoffs\. I partner with Preconstruction Executives and Estimating leaders to deploy theTakeoff\.ai, turning 1,000\+ page RFPs and complex P&IDs into auditable, priced estimates 70% faster\.

## Location

Bengaluru

## AI stack

claude code

## Work experience

Customer Success Manager at Confluent, an IBM Company, Jun 2024 \- Jun 2026 · 2 yrs 1 mo, Bengaluru, Karnataka, India, • Manage strategic success plans for Enterprise accounts, aligning customer objectives with product adoption\. • Oversee key implementations throughout the project lifecycle to ensure high retention and revenue growth\. • Engage with executives to influence decisions and convert at\-risk clients, serving as a regional point of contact\. • Mentor peers and drive best practices in customer success to enhance team performance\.

CSM at India SEED Ventures, Aug 2022 \- Jan 2025 · 2 yrs 6 mos, Bengaluru, Karnataka, India, • Served as a Customer Success Manager \(CSM\) for New Relic and Confluent, ensuring client satisfaction and retention\. • Collaborated with cross\-functional teams to address customer needs and optimize product usage\. • Developed strong relationships with clients, providing tailored solutions to enhance their experience\.

CSM at New Relic, Inc\., Aug 2022 \- Mar 2024 · 1 yr 8 mos, Bengaluru, Karnataka, India

Lead at Concentrix, Dec 2019 \- Apr 2022 · 2 yrs 5 mos, Bengaluru, Karnataka, India

Senior Representative at Concentrix, Nov 2019 \- Jan 2021 · 1 yr 3 mos, Bengaluru, Karnataka, India

Customer Service Associate at Sutherland, May 2018 \- Oct 2019 · 1 yr 6 mos, Kochi, Kerala, India

Process Trainer at Sutherland, May 2018 \- Oct 2019 · 1 yr 6 mos, Process Improvement: Selected to design and execute training programs for new hires and tenured associates on complex operational workflows and service delivery standards\. Queue Management: Resolved high\-volume, complex cross\-border escalations for the Amazon UK market while maintaining compliance with strict international SLAs\.

## Education

Bachelor of Engineering \- BE, Automobile/Automotive Mechanics Technology/Technician, Basaveshwar Engineering College \(A\), Bagalkote

Bachelor of Engineering, Automobile/Automotive Mechanics Technology/Technician, Basaveshwar Engineering College \- India

[View the original profile](https://tal.club/meet/hridyesh-p-kumar)

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