Headline

Senior Customer Success Manager |Ex-Confluent | Ex-New Relic,

About

Senior Customer Success Manager specializing in Enterprise AI, Preconstruction Tech, and Cloud Platforms for the US Market. What I Do Today (ContraVault AI / theTakeoff.ai): Helping US enterprise bid teams, specialty contractors, and EPC firms automate RFP risk analysis and drawing takeoffs. I partner with Preconstruction Executives and Estimating leaders to deploy theTakeoff.ai, turning 1,000+ page RFPs and complex P&IDs into auditable, priced estimates 70% faster.

Location

Bengaluru

AI stack

claude code

Work experience

Customer Success Manager at Confluent, an IBM Company, Jun 2024 - Jun 2026 · 2 yrs 1 mo, Bengaluru, Karnataka, India, • Manage strategic success plans for Enterprise accounts, aligning customer objectives with product adoption. • Oversee key implementations throughout the project lifecycle to ensure high retention and revenue growth. • Engage with executives to influence decisions and convert at-risk clients, serving as a regional point of contact. • Mentor peers and drive best practices in customer success to enhance team performance.

CSM at India SEED Ventures, Aug 2022 - Jan 2025 · 2 yrs 6 mos, Bengaluru, Karnataka, India, • Served as a Customer Success Manager (CSM) for New Relic and Confluent, ensuring client satisfaction and retention. • Collaborated with cross-functional teams to address customer needs and optimize product usage. • Developed strong relationships with clients, providing tailored solutions to enhance their experience.

CSM at New Relic, Inc., Aug 2022 - Mar 2024 · 1 yr 8 mos, Bengaluru, Karnataka, India

Lead at Concentrix, Dec 2019 - Apr 2022 · 2 yrs 5 mos, Bengaluru, Karnataka, India

Senior Representative at Concentrix, Nov 2019 - Jan 2021 · 1 yr 3 mos, Bengaluru, Karnataka, India

Customer Service Associate at Sutherland, May 2018 - Oct 2019 · 1 yr 6 mos, Kochi, Kerala, India

Process Trainer at Sutherland, May 2018 - Oct 2019 · 1 yr 6 mos, Process Improvement: Selected to design and execute training programs for new hires and tenured associates on complex operational workflows and service delivery standards. Queue Management: Resolved high-volume, complex cross-border escalations for the Amazon UK market while maintaining compliance with strict international SLAs.

Education

Bachelor of Engineering - BE, Automobile/Automotive Mechanics Technology/Technician, Basaveshwar Engineering College (A), Bagalkote

Bachelor of Engineering, Automobile/Automotive Mechanics Technology/Technician, Basaveshwar Engineering College - India