Headline

AI Workflow Redesign | AI Adoption | AI Implementation | Systems, Process & Governance Design

About

I work best at the intersection of workflows, systems, and AI. My strongest work has consistently been in diagnosing where a process breaks in practice, identifying the real friction behind it, and redesigning the workflow so the work becomes clearer, faster, more reliable, and easier to govern. That has shown up across enterprise product and operations contexts, from defining settlement workflows and API/process logic at NPCI/NBBL, to repairing backend logic and control gaps at Alt DRX, to building an AI-assisted reporting workflow at Infield Sports. What differentiates me is that I do not think about AI as a layer to be added on top of existing work. I think about how the workflow itself should change: what should be automated, what should remain human-reviewed, what needs traceability, what evidence builds trust, and what assets or controls make adoption durable. I am particularly interested in roles focused on: - AI adoption - workflow redesign - AI implementation - process and systems design - governance, review, and operational clarity I am currently exploring opportunities where I can help teams redesign real work around AI and build practical systems that people will actually use.

Location

Bengaluru

AI stack

claude code

codex

perplexity

Work experience

Product Manager at InFieldSports, Jan 2026 - May 2026 · 5 mos, Chennai, Tamil Nadu, India, At Infield Sports, I took ownership of an open AI reporting problem within the company’s sports sponsorship analytics workflow and built an AI-assisted system for producing higher-quality, more reviewable client outputs. The original workflow involved heavy manual drill-down, manual insight generation, repeated review cycles, and slow report creation. I redesigned this into a layered workflow that separated: - metric generation - structured reasoning - analyst review - constrained report generation - evidence packaging for verification and trust Key contributions included: - using AI-assisted development tools to help build the workflow stack - designing reusable logic and workflow assets rather than one-off prompts - introducing traceability between recommendations, source metrics, and supporting evidence - preserving human review where risk and trust requirements were highest - delivering an AI-generated report that was ultimately shared with a real client This experience made it clear that I am especially motivated by AI workflow redesign, adoption-oriented system thinking, and building structures that reduce effort while preserving judgment and trust.

Growth Product Manager at Alt DRX, Apr 2025 - Dec 2025 · 9 mos, Joined Alt DRX in a growth product role, but the work that proved most valuable was diagnosing and repairing core backend logic and data-integrity issues affecting the investment product experience. My work included: - identifying issues in token ownership records, balances, statements, and realized P&L calculations - querying the database directly to uncover error patterns, mismatches, and process breakdowns - defining corrective logic and working with engineering to fix both data issues and underlying system logic - designing an internal reconciliation and governance layer in the admin panel to surface inconsistencies proactively - helping restore user trust by addressing issues that were directly driving customer complaints After balance-logic and data-integrity fixes were implemented, customer complaints in those categories dropped to zero. This role reinforced that my strongest fit is not marketing-led growth work, but systems diagnosis, control design, and workflow reliability.

Product Development Lead at National Payments Corporation Of India (NPCI), Apr 2023 - Apr 2025 · 2 yrs 1 mo, Mumbai, Maharashtra, India, Worked on the ONDC settlement platform at NPCI’s bill payments subsidiary, with responsibilities spanning product definition, ecosystem coordination, partner onboarding, and workflow design. Key work included: - defining API contracts and internal processing logic for version 2 of the settlement platform - mapping how the system should handle technical checks, business validations, hold states, settlement file preparation, partner file-sharing, and downstream confirmations - drafting formal process and procedural documentation used for launch and operational clarity - leading workshops and onboarding discussions with banks and ecosystem participants - helping refine parts of the settlement framework based on partner adoption needs and workflow realities - bringing structure and clarity to ambiguous technical and operational topics for internal and external stakeholders This was one of the strongest examples of my fit for systems definition, institutional workflow design, and business-to-technical translation.

Product Manager at healthi.in, Sep 2021 - Nov 2022 · 1 yr 3 mos, Bengaluru, Karnataka, India, Worked on a corporate health and wellness platform focused on expanding from annual health checkups into broader employee benefits and reimbursement workflows. My work centered on defining the end-to-end workflow for a defined-contribution benefits product, including: - designing the user journey from login and wallet visibility through claim payment, proof submission, verification, approval/rejection, and balance handling - translating business requirements into structured product requirements for design and engineering - working across founders, engineering, and design to shape a new workflow-based product experience - learning to move from high-level journey thinking into more execution-grade product definition through stories, acceptance criteria, and edge-case handling This experience strengthened my foundation in workflow design and made it clearer that I am strongest when solving structurally important process and systems problems.

Co-founder/COO at Dotball Interactive Private Limited, Mar 2018 - Apr 2020 · 2 yrs 2 mos, Bengaluru, Karnataka, India, Joined Dotball Interactive as Cofounder & COO in the early build phase of a daily fantasy sports startup, with responsibility spanning operations, hiring, analytics, contest strategy, customer support, and investor-facing work. Key areas of work included: - building and managing core operating functions across gaming operations, customer support, HR, finance, and content - managing influencer and content-creator partnerships that supported user acquisition more efficiently than larger brand-led campaigns - tracking daily business and contest-level metrics closely to improve operating visibility and decision-making - helping introduce an Admin App Daily Metric Tracker that made it easier to monitor match-level performance, contest-level P&L, and the mix of funded cash versus bonus-driven participation This role gave me early exposure to operating ambiguity, metrics-driven decision-making, workflow ownership, and the challenges of building structure inside a fast-moving business.

Education

Product Management Certificate, Product Management, Product School

Master of Science - MS, Chemistry, Birla Institute of Technology and Science, Pilani

Public links

github: https://github.com/hridhay-muralidharan