Hoshang Chatwani
Finance Operations, Compliance, Finance Operations, Process Improvement
Pune District
6+ years of work experience
Jan 20251 yr 3 mosMar 2026
Pune District, Maharashtra, India
Aug 20245 mosDec 2024
Hyderabad, Telangana, India
Oct 20221 yr 11 mosAug 2024
Pune District, Maharashtra, India
Apr 20161 yrMar 2017
Pune, Maharashtra, India
Responsibilities as Research Specialist:
Perform first level quality check for the work done by other Research Associates - to check for accuracy, completeness and professionalism in the response letters.
To support the Research department performing all processing and administrative duties to support the department.
Coach and support new joiners by providing process support and perform OJT (On-the-Job) training.
To assist writers in analyzing the case and the expected resolution and provide floor support on a daily basis.
To keep the team updated with all process level changes and updates.
To maintain and track all the process level queries raised by respective team.
Perform miscellaneous job related duties as assigned by the department manager.
Jun 20141 yr 11 mosApr 2016
Pune, Maharashtra, India
Responsibilities as Research Associate:
Review customer’s correspondence in order to comprehend the nature of query/complaint.
Carry out detailed and accurate analysis of the customer's query and in order to provide a complete and correct response.
Coordinate with concerned departments to obtain data/details required to respond effectively and within TAT to customer queries.
Dec 20121 moDec 2012
Nagpur, Maharashtra, India
To perform face-to-face customer interviews and to capture their opinions, preferences and satisfaction level for the services that are being offored to them. Also to get suggestions for tge service provider so as to improve tge performance of tge service provider to provide maximum customer satisfaction
May 20124 mosAug 2012
Nagpur, Maharashtra, India
To analyze the data that came through various sources and to rate the data according to their quality and submit the best of them to be forwarded so as to be worked upon and to be showcased via various mediums of communication such as televisions, newspaper and social media.
Dec 20111 moDec 2011
Nagpur, Maharashtra, India
To perform face-to-face customer interviews and to capture their opinions, preferences and satisfaction level for the services that are being offored to them. Also to get suggestions for tge service provider so as to improve tge performance of tge service provider to provide maximum customer satisfaction
Education
Master of Business Administration (M.B.A.), Finance
Jayawantrao Sawant Institute of Management and Research
20142 yrs2016
Bachelor of Business Administration (B.B.A.), Finance, General
G. H. Raisoni Institute of Information Technology
20113 yrs2014
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