---
title: "Hiteshwar Gaur - Group Product Manager in Bengaluru | Tal"
description: "Meet Hiteshwar Gaur, Group Product Manager | Decision Intelligence & AI/ML Platforms | TAS | IIM Lucknow based in Bengaluru. AI stack includes aistudio, antigravity, and claude."
image: "https://tal.club/meet/hiteshwar-gaur/share-image"
---

# Hiteshwar Gaur on Tal

## Headline

Group Product Manager \| Decision Intelligence & AI/ML Platforms \| TAS \| IIM Lucknow

## About

I build and scale enterprise AI/ML and Decision Intelligence businesses—from product discovery and lighthouse deployments to repeatable propositions, multi\-market GTM and P&L growth\. Currenlty, I lead TCS TwinX, owning P&L, product strategy, roadmap and go\-to\-market, with my team of 8 product managers, business analysts and 20\+ engineers supporting multiple enterprise accounts across US, EU/UK & MEA\. Since FY24, we have grown portfolio revenue at 35% CAGR by shifting from horizontal capability selling to industry\-led propositions\. TwinX applies AI/ML, digital twins, simulation and experimentation to improve two areas: Customer Value & Growth : Churn, CLV, next\-best offer, pricing and campaign optimization, and Operational Journeys: activation, fraud, fulfilment and proactive intervention\. Before leading the business, I built and validated core TwinX products and lighthouse deployments across these areas\. Earlier at Tata Communications, I launched lead\-to\-order and order\-to\-activate products on TCx, achieving 98% adoption and reducing order cycle time from approximately 6 days to 2\. I subsequently led international market entry and product execution for Smart City and IoT solutions, contributing to 170% portfolio revenue growth over two years\.

## Location

Bengaluru

## AI stack

aistudio

antigravity

claude

gemini

ChatGPT

## Work experience

Group Product Manager at Tata Consultancy Services, Apr 2024 \- Present · 2 yrs 6 mos, On\-site, Leading the TCS TwinX product portfolio and business, expanding my remit from building individual products to portfolio strategy, P&L, team leadership and global GTM\. • Own product strategy, P&L and the multi\-product roadmap, leading 8 product managers/business analysts and 20\+ engineers across 20\+ enterprise accounts in four geographies\. • Lead two product families: Customer Value & Growth Intelligence, and Operational & Journey Intelligence, built on a common AI/ML, experimentation and simulation platform\. • Scaled Customer Value Management from B2C subscriber and service\-marketing decisions in telecom and automotive to B2B pricing and account\-growth decisions in pharmaceutical distribution\. • Expanded TwinX across telecom, automotive, retail and pharma through domain\-led propositions, contributing to 35% portfolio CAGR since FY24\. • Represent TwinX at DTW\-Ignite Copenhagen, Adobe Summit and NVIDIA GTC\.

Sr\. Product Manager at Tata Consultancy Services, Nov 2022 \- Apr 2024 · 1 yr 6 mos, Bengaluru, Built and productized TwinX products across Customer Value Management, marketing analytics and operational decision intelligence\. • Developed churn\-propensity, customer lifetime value, product\-affinity, market\-basket analysis, segmentation and win\-back propensity capabilities\. • Converted model outputs into value and risk segments, next\-best\-product and offer recommendations, campaign audiences and intervention triggers\. • Built campaign\-optimization capabilities to simulate audience, message, pricing, offer and channel choices before launch and learn from campaign outcomes\. • Extended the same decision architecture to activation, fraud and order\-failure journeys, connecting customer intelligence with operational interventions\. • Developed the self\-serve Twin and Simulation Designer, reducing time\-to\-first\-working\-model from approximately 12 days to 5\.

Product Lead at Tata Communications, Dec 2019 \- Nov 2022 · 3 yrs, Mumbai Metropolitan Region, I led IoT and operational\-analytics products that turned live asset telemetry into operational decisions on energy use, fault response and field maintenance, while scaling the portfolio into international markets\. • Owned product direction across connected infrastructure, device management, command\-centre operations, rules and alerts, and analytics—creating a live operational view for monitoring and intervention • Led end to end cycle of product discovery , development and deployment of Smart Street Lights in a Saudi province covering 83,000 lamps, delivering 20% lower energy consumption and 80% lower manual\-patrol cost\.Globally among top 10 deployments by scale • Developed and validated a proof of concept using historical energy\-consumption patterns to flag anomalies and potential power theft—an early move from monitoring toward predictive decision support • Developed market\-entry strategy, business cases, pricing and product localization for new geographies, contributing to 170% portfolio growth over 2 years and improved profitability in international markets • Negotiated OEM, systems\-integrator and telecom partnerships, reducing product cost by 30% while meeting deployment\-reliability requirements • Built the regulatory, certification, data\-residency, customs and partner playbook required to take an India\-built IoT product into international markets\. In summary , built decision systems ingesting physical\-world signals to improve operational decisions\.

Product Owner at Tata Communications, Jul 2018 \- Dec 2019 · 1 yr 6 mos, Chennai, I built lead\-to\-order and order\-to\-activate journey modules on Tata Communications TCx that converted fragmented feasibility, inventory and delivery data into standardized operational decisions and real\-time order visibility\. • Productized decision logic across service feasibility, project planning, inventory allocation, field support and exception workflows • Reduced customer order cycle time from approximately 6 days to 2 and overall service\-delivery lead time by approximately 30% • Drove 98% adoption through role\-based enablement, training and incentive alignment; service\-delivery and management NPS improved 8% year over year • Led 2 Scrum teams through the organization’s transition from waterfall delivery to iterative product development • Key solutions delivered: Automated Project Planner, Customer Task Manager, Predicitive feasibility engine, Pricing recommendation engine, Workflow automation, Automated GRN, SRN generation, Inventory Management & Allocation system In summary, I instrumented the workflow, exposed the decision inputs and turned manual judgement into repeatable product logic\.

TAS Manager at Tata Global Beverages, Apr 2018 \- Jun 2018 · 3 mos, Bangalore, 1\. Planning and Implementation of Tata Tea Chakra Gold Activ\+ & Kanan Devan Duet launch 2\. Developed Reward \- Recognition program & Sales Dashboard for Sales Engagement Program 3\. Coordinated and conducted the Brand Equity study to develop the new proposition for Chakra Gold 4\. Coordinated & formulated the Concept Testing research on New Tata Tea Chakra Gold Variant

TAS Manager at Tata Trusts, Jan 2018 \- Mar 2018 · 3 mos, Ranchi Area, India, 1\. Bench marked hockey academies across 63 different parameters to evaluate the best fit for tribal talent 2\. Mapped growth route for tribal talent and developed long & short term development program 3\. Formulated growth plan for feeder centres to provide best of class and focused training to trainees

TAS Manager at TATA SONS LIMITED, Oct 2017 \- Jan 2018 · 4 mos, Mumbai Area, India, 1\. Conducted primary & secondary research on Social Media Brand Advocacy & Consumer Mindset 2\. Developed Key insights on latest and relevant consumer trends & respective innovations 3\. Conceptualized and conducted a group wide story telling contest as part of TATA 150 year celebration

Senior Software Engineer at samsung R&D, May 2012 \- Apr 2015 · 2 y 11 mo, Noida

## Education

PGDM, Business Administration and Management, General, Indian Institute of Management, Lucknow

Bachelor of Technology \(B\.Tech\.\), Electrical, Electronics and Communications Engineering, NIT Hamirpur

[View the original profile](https://tal.club/meet/hiteshwar-gaur)

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