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Hiteshwar Gaur

Group Product Manager | Decision Intelligence & AI/ML Platforms | TAS | IIM Lucknow

Bengaluru

11+ years of work experience

Tata Consultancy Services
Apr 20242 yrs 6 mosPresent

On-site

Leading the TCS TwinX product portfolio and business, expanding my remit from building individual products to portfolio strategy, P&L, team leadership and global GTM. • Own product strategy, P&L and the multi-product roadmap, leading 8 product managers/business analysts and 20+ engineers across 20+ enterprise accounts in four geographies. • Lead two product families: Customer Value & Growth Intelligence, and Operational & Journey Intelligence, built on a common AI/ML, experimentation and simulation platform. • Scaled Customer Value Management from B2C subscriber and service-marketing decisions in telecom and automotive to B2B pricing and account-growth decisions in pharmaceutical distribution. • Expanded TwinX across telecom, automotive, retail and pharma through domain-led propositions, contributing to 35% portfolio CAGR since FY24. • Represent TwinX at DTW-Ignite Copenhagen, Adobe Summit and NVIDIA GTC.
Tata Consultancy Services
Nov 20221 yr 6 mosApr 2024

Bengaluru

Built and productized TwinX products across Customer Value Management, marketing analytics and operational decision intelligence. • Developed churn-propensity, customer lifetime value, product-affinity, market-basket analysis, segmentation and win-back propensity capabilities. • Converted model outputs into value and risk segments, next-best-product and offer recommendations, campaign audiences and intervention triggers. • Built campaign-optimization capabilities to simulate audience, message, pricing, offer and channel choices before launch and learn from campaign outcomes. • Extended the same decision architecture to activation, fraud and order-failure journeys, connecting customer intelligence with operational interventions. • Developed the self-serve Twin and Simulation Designer, reducing time-to-first-working-model from approximately 12 days to 5.
Tata Communications
Dec 20193 yrsNov 2022

Mumbai Metropolitan Region

I led IoT and operational-analytics products that turned live asset telemetry into operational decisions on energy use, fault response and field maintenance, while scaling the portfolio into international markets. • Owned product direction across connected infrastructure, device management, command-centre operations, rules and alerts, and analytics—creating a live operational view for monitoring and intervention • Led end to end cycle of product discovery , development and deployment of Smart Street Lights in a Saudi province covering 83,000 lamps, delivering 20% lower energy consumption and 80% lower manual-patrol cost.Globally among top 10 deployments by scale • Developed and validated a proof of concept using historical energy-consumption patterns to flag anomalies and potential power theft—an early move from monitoring toward predictive decision support • Developed market-entry strategy, business cases, pricing and product localization for new geographies, contributing to 170% portfolio growth over 2 years and improved profitability in international markets • Negotiated OEM, systems-integrator and telecom partnerships, reducing product cost by 30% while meeting deployment-reliability requirements • Built the regulatory, certification, data-residency, customs and partner playbook required to take an India-built IoT product into international markets. In summary , built decision systems ingesting physical-world signals to improve operational decisions.
Tata Communications
Jul 20181 yr 6 mosDec 2019

Chennai

I built lead-to-order and order-to-activate journey modules on Tata Communications TCx that converted fragmented feasibility, inventory and delivery data into standardized operational decisions and real-time order visibility. • Productized decision logic across service feasibility, project planning, inventory allocation, field support and exception workflows • Reduced customer order cycle time from approximately 6 days to 2 and overall service-delivery lead time by approximately 30% • Drove 98% adoption through role-based enablement, training and incentive alignment; service-delivery and management NPS improved 8% year over year • Led 2 Scrum teams through the organization’s transition from waterfall delivery to iterative product development • Key solutions delivered: Automated Project Planner, Customer Task Manager, Predicitive feasibility engine, Pricing recommendation engine, Workflow automation, Automated GRN, SRN generation, Inventory Management & Allocation system In summary, I instrumented the workflow, exposed the decision inputs and turned manual judgement into repeatable product logic.
Tata Global Beverages
Apr 20183 mosJun 2018

Bangalore

1. Planning and Implementation of Tata Tea Chakra Gold Activ+ & Kanan Devan Duet launch 2. Developed Reward - Recognition program & Sales Dashboard for Sales Engagement Program 3. Coordinated and conducted the Brand Equity study to develop the new proposition for Chakra Gold 4. Coordinated & formulated the Concept Testing research on New Tata Tea Chakra Gold Variant
Tata Trusts
Jan 20183 mosMar 2018

Ranchi Area, India

1. Bench marked hockey academies across 63 different parameters to evaluate the best fit for tribal talent 2. Mapped growth route for tribal talent and developed long & short term development program 3. Formulated growth plan for feeder centres to provide best of class and focused training to trainees
TATA SONS LIMITED
Oct 20174 mosJan 2018

Mumbai Area, India

1. Conducted primary & secondary research on Social Media Brand Advocacy & Consumer Mindset 2. Developed Key insights on latest and relevant consumer trends & respective innovations 3. Conceptualized and conducted a group wide story telling contest as part of TATA 150 year celebration
samsung R&D
May 20122 y 11 moApr 2015

Noida

Hiteshwar’s AI Stack

aistudio
aistudio
antigravity
antigravity
claude
claude
gemini
gemini
ChatGPT
ChatGPT

Education

Indian Institute of Management, Lucknow

PGDM, Business Administration and Management, General

Indian Institute of Management, Lucknow

20152 yrs2017

Bachelor of Technology (B.Tech.), Electrical, Electronics and Communications Engineering

NIT Hamirpur

20084 yrs2012

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Headline

Group Product Manager | Decision Intelligence & AI/ML Platforms | TAS | IIM Lucknow

About

I build and scale enterprise AI/ML and Decision Intelligence businesses—from product discovery and lighthouse deployments to repeatable propositions, multi-market GTM and P&L growth. Currenlty, I lead TCS TwinX, owning P&L, product strategy, roadmap and go-to-market, with my team of 8 product managers, business analysts and 20+ engineers supporting multiple enterprise accounts across US, EU/UK & MEA. Since FY24, we have grown portfolio revenue at 35% CAGR by shifting from horizontal capability selling to industry-led propositions. TwinX applies AI/ML, digital twins, simulation and experimentation to improve two areas: Customer Value & Growth : Churn, CLV, next-best offer, pricing and campaign optimization, and Operational Journeys: activation, fraud, fulfilment and proactive intervention. Before leading the business, I built and validated core TwinX products and lighthouse deployments across these areas. Earlier at Tata Communications, I launched lead-to-order and order-to-activate products on TCx, achieving 98% adoption and reducing order cycle time from approximately 6 days to 2. I subsequently led international market entry and product execution for Smart City and IoT solutions, contributing to 170% portfolio revenue growth over two years.

Location

Bengaluru

AI stack

aistudio

antigravity

claude

gemini

ChatGPT

Work experience

Group Product Manager at Tata Consultancy Services, Apr 2024 - Present · 2 yrs 6 mos, On-site, Leading the TCS TwinX product portfolio and business, expanding my remit from building individual products to portfolio strategy, P&L, team leadership and global GTM. • Own product strategy, P&L and the multi-product roadmap, leading 8 product managers/business analysts and 20+ engineers across 20+ enterprise accounts in four geographies. • Lead two product families: Customer Value & Growth Intelligence, and Operational & Journey Intelligence, built on a common AI/ML, experimentation and simulation platform. • Scaled Customer Value Management from B2C subscriber and service-marketing decisions in telecom and automotive to B2B pricing and account-growth decisions in pharmaceutical distribution. • Expanded TwinX across telecom, automotive, retail and pharma through domain-led propositions, contributing to 35% portfolio CAGR since FY24. • Represent TwinX at DTW-Ignite Copenhagen, Adobe Summit and NVIDIA GTC.

Sr. Product Manager at Tata Consultancy Services, Nov 2022 - Apr 2024 · 1 yr 6 mos, Bengaluru, Built and productized TwinX products across Customer Value Management, marketing analytics and operational decision intelligence. • Developed churn-propensity, customer lifetime value, product-affinity, market-basket analysis, segmentation and win-back propensity capabilities. • Converted model outputs into value and risk segments, next-best-product and offer recommendations, campaign audiences and intervention triggers. • Built campaign-optimization capabilities to simulate audience, message, pricing, offer and channel choices before launch and learn from campaign outcomes. • Extended the same decision architecture to activation, fraud and order-failure journeys, connecting customer intelligence with operational interventions. • Developed the self-serve Twin and Simulation Designer, reducing time-to-first-working-model from approximately 12 days to 5.

Product Lead at Tata Communications, Dec 2019 - Nov 2022 · 3 yrs, Mumbai Metropolitan Region, I led IoT and operational-analytics products that turned live asset telemetry into operational decisions on energy use, fault response and field maintenance, while scaling the portfolio into international markets. • Owned product direction across connected infrastructure, device management, command-centre operations, rules and alerts, and analytics—creating a live operational view for monitoring and intervention • Led end to end cycle of product discovery , development and deployment of Smart Street Lights in a Saudi province covering 83,000 lamps, delivering 20% lower energy consumption and 80% lower manual-patrol cost.Globally among top 10 deployments by scale • Developed and validated a proof of concept using historical energy-consumption patterns to flag anomalies and potential power theft—an early move from monitoring toward predictive decision support • Developed market-entry strategy, business cases, pricing and product localization for new geographies, contributing to 170% portfolio growth over 2 years and improved profitability in international markets • Negotiated OEM, systems-integrator and telecom partnerships, reducing product cost by 30% while meeting deployment-reliability requirements • Built the regulatory, certification, data-residency, customs and partner playbook required to take an India-built IoT product into international markets. In summary , built decision systems ingesting physical-world signals to improve operational decisions.

Product Owner at Tata Communications, Jul 2018 - Dec 2019 · 1 yr 6 mos, Chennai, I built lead-to-order and order-to-activate journey modules on Tata Communications TCx that converted fragmented feasibility, inventory and delivery data into standardized operational decisions and real-time order visibility. • Productized decision logic across service feasibility, project planning, inventory allocation, field support and exception workflows • Reduced customer order cycle time from approximately 6 days to 2 and overall service-delivery lead time by approximately 30% • Drove 98% adoption through role-based enablement, training and incentive alignment; service-delivery and management NPS improved 8% year over year • Led 2 Scrum teams through the organization’s transition from waterfall delivery to iterative product development • Key solutions delivered: Automated Project Planner, Customer Task Manager, Predicitive feasibility engine, Pricing recommendation engine, Workflow automation, Automated GRN, SRN generation, Inventory Management & Allocation system In summary, I instrumented the workflow, exposed the decision inputs and turned manual judgement into repeatable product logic.

TAS Manager at Tata Global Beverages, Apr 2018 - Jun 2018 · 3 mos, Bangalore, 1. Planning and Implementation of Tata Tea Chakra Gold Activ+ & Kanan Devan Duet launch 2. Developed Reward - Recognition program & Sales Dashboard for Sales Engagement Program 3. Coordinated and conducted the Brand Equity study to develop the new proposition for Chakra Gold 4. Coordinated & formulated the Concept Testing research on New Tata Tea Chakra Gold Variant

TAS Manager at Tata Trusts, Jan 2018 - Mar 2018 · 3 mos, Ranchi Area, India, 1. Bench marked hockey academies across 63 different parameters to evaluate the best fit for tribal talent 2. Mapped growth route for tribal talent and developed long & short term development program 3. Formulated growth plan for feeder centres to provide best of class and focused training to trainees

TAS Manager at TATA SONS LIMITED, Oct 2017 - Jan 2018 · 4 mos, Mumbai Area, India, 1. Conducted primary & secondary research on Social Media Brand Advocacy & Consumer Mindset 2. Developed Key insights on latest and relevant consumer trends & respective innovations 3. Conceptualized and conducted a group wide story telling contest as part of TATA 150 year celebration

Senior Software Engineer at samsung R&D, May 2012 - Apr 2015 · 2 y 11 mo, Noida

Education

PGDM, Business Administration and Management, General, Indian Institute of Management, Lucknow

Bachelor of Technology (B.Tech.), Electrical, Electronics and Communications Engineering, NIT Hamirpur