Headline

Transitioning to HR Operations & BGV | Ex-Accenture | Process Compliance | Employee Lifecycle | Data Verification Specialist

About

Results-oriented professional with a strong foundation in process compliance and data management from Accenture. Currently transitioning into HR Operations and Background Verification (BGV) roles. Throughout my career, I have developed expertise in handling sensitive information, managing stakeholders, and executing complex workflows with zero errors. I am passionate about optimizing the employee lifecycle, ensuring strict verification standards, and driving operational excellence.Open to opportunities in HR Operations, BGV, and Employee Onboarding

Location

Ulhasnagar

Work experience

Senior Operations Associate at Accenture, May 2018 - May 2026 · 8 yrs 1 mo, Navi Mumbai, Managed core process compliance and data verification workflows within operations at Accenture. Handled sensitive data verification with high accuracy and strictly followed company compliance standards. Managed stakeholder communication and resolved process-related queries efficiently. Maintained detailed records and documentation in internal database tools. Developed strong professional skills in data management, documentation, and operational efficiency, which are highly transferable to HR Operations and Background Verification (BGV) roles.

Customer Support Analyst at WNS, 2017 - 2018 · 1 yr, Navi Mumbai, Navigated multiple internal tools and databases to retrieve customer order details and provide accurate information. Assisted customers with order tracking, returns, refunds, product inquiries, and account-related concerns. Delivered high-quality support while maintaining average handling time (AHT), first contact resolution (FCR), and customer satisfaction (CSAT). Maintained detailed chat logs and documentation for each interaction as per company and client compliance policies.

Insurance operations analyst at Wipro HealthPlan Insurance Services, 2015 - 2017 · 2 yrs, Navi Mumbai, Supported end-to-end insurance operations including policy processing, customer service, and compliance handling for global clients. Processed insurance policy applications, renewals, endorsements, and cancellations with accuracy and adherence to SLA timelines. Reviewed and validated customer data and documentation for policy issuance and claims processing. Assisted clients with inquiries related to policy coverage, premium payments, claim status, and policy benefits through email, chat. Handled confidential customer information in strict compliance with data privacy and security policies. Achieved quality and productivity targets consistently while maintaining high levels of accuracy.

Senior Sales Executive at Ghanshyam Pharmaceuticals., 2013 - 2015 · 2 yrs, Manage inventory by conducting stock checks, maintaining minimum levels, and coordinating with suppliers for timely restocking. Process sales transactions using POS systems; handle cash and digital payments efficiently while maintaining billing accuracy. Verify prescriptions for authenticity and completeness, escalating issues to the pharmacist or prescribing doctor when necessary. Dispense prescription and over-the-counter medications accurately, ensuring compliance with medical instructions and pharmacy regulations. Assist customers with medication inquiries, including dosage, usage instructions, and side effect guidance in a professional and empathetic manner.

Education

Bachelor of Commerce, University of Mumbai