Headline

Product Intern @ FNP | Ex - Product Intern @ Paytm | Product Fellow @NextLeap | Focused on Solving Real Problems Through Research & Strategy

About

Aspiring Product Manager who uses a technical lens to drive user-centric solutions. ​My experience spans product strategy as an Intern at Paytm and Fellow at NextLeap, coupled with practical market exposure from managing brand visibility and customer service in E-commerce. ​I thrive on Product Analysis, User Research, and Data-Driven Problem Solving to build products that deliver tangible impact. ​ ​Let's connect if you're building meaningful, high-impact products.

Location

New Delhi

AI stack

claude

dalle

hugging face

replit

Work experience

Product Intern at FNP, Feb 2026 - Present · 6 mos, Gurugram, • Owning key parts of the zero-to-one development of the in-house 'One Support Panel' to centralise customer support operations and eliminate reliance on legacy third-party tools like Freshchat. • Conducted deep-dive agent shadowing and chat analysis to map user intent, translating qualitative pain points into optimised AI chatbot flows that minimise manual handover by over 30%. • Deconstructed complex OMS and 3rd-party integrations to identify core agent workflows, centralising fragmented support actions into a unified, in-house ‘One Support Panel’, which increased agent productivity by 20%. • Led the dashboard creation to perform data analysis on the improvement of chats transferred to agents from the bot after new chatbot flows. • Performed API integration on Freshchat & testing on Postman to validate and implement new chatbot flows end-to-end.

Product Intern at Paytm, Dec 2025 - Feb 2026 · 3 mos, Noida, - Assigned to the EDC (Affordability & Banking Offers) product team. - Created a merchant analytics dashboard for Apple, migrating them from physical reports to real-time digital views. - Revamped the company's internal cashback panel & Promo Panel, optimizing the user flow to improve operational usability. - Authored detailed product requirement documents (PRDs) and user stories to translate complex business logic into actionable engineering tasks.

Data Analysis Intern at Coltri Marthub, Jun 2025 - Jul 2025 · 2 mos, Delhi, India, - Shadowed the data analytics team and assisted with basic data handling tasks. - Observed and learned about data collection and cleaning workflows using Excel. - Participated in entry-level assignments that involved sorting, filtering, and summarising data. - Gained exposure to data visualisation tools, such as Power BI, and learned how insights are reported.

Social Media Team Member at Girl Up Imkaan, Aug 2023 - Aug 2024 · 1 yr 1 mo, Delhi, India, - Collaborated with the social media team to create and schedule engaging Instagram posts focused on women's empowerment and community action - Contributed to outreach and engagement strategy, increasing post reach and interaction within the youth segment - Assisted in campaign planning, hashtag research, and alignment of visual content with Girl Up’s brand voice and messaging

Co-Founder at Homebaek Enterprises, Jul 2022 - Dec 2023 · 1 yr 6 mos, Delhi, India, - Spearheaded operations for Homebaek, a D2C e-commerce brand focused on home decor and kitchenware. - Optimised product listings, managed inventory, and devised pricing strategies across Amazon, Flipkart, and Meesho. - Executed digital marketing strategies that significantly enhanced product visibility and sales performance.

Education

Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering, jaypee institute of information technology

Bachelor of Technology - BTech, Chemical Engineering, DY Patil University