Headline

Product Consultant | E-commerce ERP & Integrations | Product Discovery, Prioritization & Execution | APIs, SQL & Technical Problem Solving

About

I’m a Product Consultant working at the intersection of customers, technology, and product execution, with 5+ years of experience across SaaS, e-commerce ERP, integrations, technical problem-solving, and customer-facing operations. At Fulfil, I work on an e-commerce ERP platform where I investigate complex merchant problems, reproduce issues, identify root causes, and work closely with Product and Engineering to turn real customer pain points into product improvements. My work spans: • Product discovery and problem definition • Feature and bug prioritization • PRDs and clear problem statements • E-commerce and ERP workflows • API and integration scoping • REST APIs, SQL and BigQuery • End-to-end testing and workflow validation • Customer and merchant escalations • Cross-functional collaboration with Product, Engineering and Customer Success Some of the work I’m most proud of includes contributing to 15+ multi-channel integrations across Shopify, Amazon and TikTok, helping reduce recurring integration failures, and mentoring 5+ Product Consultants while supporting faster team ramp-up. Before Fulfil, I worked at Cin7 in a technical support role, where I resolved 500+ technical issues, worked extensively with APIs and data, partnered with Product and Engineering on bugs and features, and helped reduce customer downtime. I’m particularly interested in Product Manager and Product Owner roles where I can combine strong customer understanding, technical depth, structured problem solving, and cross-functional execution to build better products.

Location

Bengaluru

AI stack

claude code

cursor

gemini

grok

Fathom

Work experience

ERP Product Consultant at Fulfil, Mar 2026 - Present · 7 mos, • Partner with Product and Engineering to identify, investigate and prioritize product bugs and feature opportunities based on recurring merchant pain points and business impact. • Translate ambiguous merchant problems into clear problem statements, reproducible scenarios, engineering requirements and PRDs. • Partnered on 15+ multi-channel integrations across Shopify, Amazon and TikTok, including API schema mapping, workflow validation, testing and troubleshooting. • Contributed to a ~25% reduction in recurring integration failures by identifying patterns in merchant issues and translating them into actionable product and engineering improvements. • Own high-severity merchant escalations and custom implementation blockers, coordinating Product, Engineering and Customer Success through resolution. • Mentor 5+ Associate Product Consultants, helping the team improve troubleshooting, product understanding and case prioritization. • Improve internal product and troubleshooting documentation to make recurring issues easier to identify and resolve. • Support new-merchant engagements and implementations, bringing customer requirements and workflow gaps back into product discussions.

ERP Associate Product Consultant at Fulfil, Jul 2025 - Mar 2026 · 9 mos, • Supported merchants on Fulfil’s e-commerce ERP platform, translating business problems into structured product and technical issues. • Reproduced customer scenarios, investigated system behavior, identified root causes and worked with Product and Engineering to validate fixes. • Used REST APIs, SQL and BigQuery to investigate data, integration and workflow issues. • Supported Shopify, Amazon, TikTok and custom integrations, troubleshooting synchronization failures, configuration issues and workflow gaps. • Participated in testing, workflow validation, documentation and cross-functional product follow-ups in a high-volume SaaS environment.

Technical Support Specialist at Cin7, Jun 2024 - Jun 2025 · 1 yr 1 mo, Ahmedabad, Gujarat, India, • Resolved 500+ technical issues across multiple client accounts, investigating product behavior, integrations and data-related problems. • Troubleshot REST APIs and used SQL/BigQuery for data investigation, validation and corrections. • Partnered with Product and Engineering to reproduce bugs, test new features, validate fixes and improve platform reliability. • Identified recurring technical issues and contributed to a 15% reduction in customer downtime through proactive investigation and resolution. • Received the Rising Star Award for achieving the highest number of CSATs in March 2025.

Customer Support Associate at iPath Solutions, Mar 2022 - May 2024 · 2 yrs 3 mos, Ahmedabad, Gujarat, India, • Managed critical CRM and customer data for a UK-based property management client, supporting accurate billing and service delivery. • Investigated service and invoice issues, prioritizing problems and coordinating resolution while maintaining data accuracy. • Managed high-volume client operations while maintaining service quality and proactive communication.

Customer Service Representative at Concentrix, Jul 2021 - Feb 2022 · 8 mos, Vadodara, Gujarat, India, • Resolved customer issues through phone and ticket-based support, building a strong foundation in customer problem-solving, communication, prioritization and service operations.

Education

Bachelor's degree, Information Technology, GLS University