Hiren Rajyaguru
System Administrator | Microsoft 365 Administration | Active Directory | Google Workspace | IT Infrastructure | Endpoint Management | NAS Backup | IT Asset Management
Ahmedabad
9+ years of work experience
Apr 20251 yr 3 mosPresent
· Managing day-to-day IT infrastructure operations, ensuring smooth business continuity and system availability.
· Administering Active Directory, Group Policies, user account management, and endpoint administration.
· Managing NAS-based backup solutions and file server operations to ensure secure data storage and recovery.
· Managing AWS route tables, access permissions, and connectivity configurations.
· Handling application access provisioning and coordinating with multiple teams for IT support and issue resolution. · Performing system patching, software deployment, and infrastructure monitoring activities.
· Providing technical troubleshooting and support for enterprise users across departments.
Jun 202411 mosApr 2025
· Led enterprise-level IT infrastructure operations across multiple office locations.
· Managed Active Directory administration, LAN/Wi-Fi infrastructure, and Sophos Firewall operations.
· Handled IT procurement activities and managed the complete IT asset lifecycle.
· Implemented endpoint security policies and centralized device management using Sophos Central.
· Deployed NAS storage solutions with automated backup management for data protection.
· Coordinated vendor-led IT infrastructure implementations and operational activities.
· Supported daily IT operations, troubleshooting, and infrastructure maintenance.
· Ensured smooth connectivity, system performance, and endpoint security compliance.
Sep 20221 yr 10 mosJun 2024
· Led IT helpdesk operations while ensuring SLA-driven incident resolution and user support.
· Managed LAN/Wi-Fi infrastructure, biometric devices, and end-user support activities.
· Performed Active Directory onboarding/offboarding and user access management.
· Managed Kaspersky update server, software deployment, and endpoint security operations.
· Administered Google Workspace, Google MDM, and enterprise user management.
· Managed Microsoft 365 licenses, user accounts, mailbox permissions, and sharing rights.
· Supported Convox CRM call centre systems and application-related troubleshooting.
· Coordinated with internal teams and vendors for IT support and operational efficiency.
Nov 20201 yr 11 mosSep 2022
Ahmedabad, Gujarat, India
· Delivered enterprise system, network, and application support for end users.
· Managed third-party applications and user access management activities.
· Resolved Outlook, email configuration, and Windows OS-related issues.
· Maintained firewall configurations, backup operations, and IT asset records.
· Created Active Directory user accounts and configured hosting-based email solutions.
· Provided technical troubleshooting and remote support to business users.
· Supported infrastructure maintenance and day-to-day IT administration tasks.
Aug 20173 yrs 3 mosOct 2020
· Managed Windows OS deployment, installation, and enterprise system troubleshooting.
· Supported LAN connectivity troubleshooting and user support activities.
· Managed third-party application support and user access management.
· Handled user account creation, backup operations, and IT asset inventory management.
· Performed desktop hardware troubleshooting, system maintenance, and repair activities.
· Provided technical support for daily operational IT requirements.
Education
Bachelor of Computer Applications, Computer Programming, Specific Applications
Saurashtra University, Rajkot
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