Headline

Senior Certified Product Manager (CPM®) | Agentic AI, GenAI, Product Strategy, APIs & Platform Modernization | 15% Adoption & Revenue Growth | Enterprise Technology & Information Platforms

About

I turn complex technology into products customers love and measurable business outcomes companies flex about. My focus: AI-powered innovation, platform transformation, and scalable product experiences. I’m a Senior Product Manager with 7+ years of experience across product strategy, AI-enabled products, enterprise technology, and digital platforms. At Clarivate, working within the enterprise ecosystem, I’ve contributed to products serving 2,600+ accounts across 150+ countries, connecting product vision with customer needs, technical feasibility, and business impact. What I bring to the table: • AI Product Innovation: Driving Generative AI, Agentic AI, intelligent search, and AI-powered research experiences from problem discovery to product delivery. • Measurable Growth: Delivered initiatives associated with 35% year-over-year adoption growth and 15% higher customer engagement. • Customer-Centric Product Strategy: Translating user research, customer feedback, analytics, and market insights into product roadmaps, prioritization frameworks, and high-impact features. • Platform & Technical Transformation: Partnering with engineering teams on platform modernization, microservices, cloud infrastructure, SSO/MFA, and accessibility improvements, including a 45% reduction in accessibility-related support requests. • Data-Driven Leadership: Using product analytics, experimentation, and KPIs to improve adoption, engagement, usability, retention, and customer satisfaction. Core Skills & Tools: Product Strategy · Roadmap & Portfolio Management · AI/ML · GenAI · Agentic AI · LLMs · RAG Concepts · Product Analytics · Pendo · Google Analytics · APIs · Microservices · Agile/Scrum · WCAG Accessibility I’m passionate about building products where AI solves real problems, technology scales intelligently, and customer value translates into business growth. Open to: Senior Product Manager · AI Product Manager · Technical Product Manager · Group Product Manager opportunities. Let’s connect to discuss AI product innovation, platform transformation, and building products that deliver measurable impact.

Location

Greater Bengaluru Area

AI stack

anthropic apis

claude code

codex

cursor

gemini

github copilot

Work experience

Manager | Product Management at Clarivate, Jun 2023 - Present · 3 yrs 5 mos, Bengaluru, Karnataka, India, - Lead product strategy, roadmap prioritization, and end-to-end delivery for 5 AI-enabled solutions across an enterprise portfolio serving 2,600+ organizations in 150+ countries, with 135M+ reachable users. - Launched AI-powered personalization and conversational experiences, increasing engagement by 8%, retention by 11%, and NPS by 12 points while reducing support tickets by 37%. - Developed an Agentic AI research-planning assistant using structured retrieval and agentic workflows, increasing documents accessed per session by 17% and user trust by 22% among adopters. - Established a product analytics framework tracking 50+ KPIs using Pendo and Google Analytics; enabled data-driven roadmap decisions associated with 15% year-over-year adoption growth and 15% revenue growth. - Partnered with Engineering and Architecture on APIs, microservices, data models, and cloud modernization across 20+ product families and 50+ databases/collections, shortening release cycles by approximately 20% and improving platform scalability.

Product Manager II at Edfora, Mar 2022 - Jun 2023 · 1 yr 4 mos, Bengaluru, Karnataka, India, - Owned product discovery, roadmap prioritization, and V1-to-V2 evolution of a digital learning platform, translating student and faculty feedback into scalable product improvements. - Improved user activation by 14% through data-driven onboarding improvements, usability enhancements, and product analytics. - Developed retention, gamification, referral, and loyalty initiatives, achieving 37% monthly retention and increasing annual new-user acquisition by 7%. - Improved automated OCR processing accuracy from 77% to 88% by translating model-quality issues into product requirements and collaborating with Engineering on iterative model improvements.

Product Manager at Total Environment, Jun 2020 - Mar 2022 · 1 yr 10 mos, Bengaluru, Karnataka, India, - Owned product strategy and digital customer-journey optimization, improving booking completion rates by 20% and increasing platform revenue by 10%.Prioritized and launched 4 high-impact product features, increasing customer selection rates by 15%; leveraged cohort analysis to optimize pricing by 8% across key segments. - Led UX redesign and defect-prioritization initiatives, improving monthly retention by 20% and reducing customer churn by 10%. - Redesigned data-rich dashboards using customer research and usability insights, improving NPS from 14 to 28 and strengthening the overall digital experience.

Education

PGP Masters, Business Administration and Management, General, NIC University

Bachelor of Technology - BTech, Manipal institute of technology

Public links

github: https://github.com/hirakpp

leetcode: https://leetcode.com/hhh

hhirak.com: https://hhirak.com/

youtube.com: https://youtube.com/@hhirak