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Hirak Das

Program Management and Enterprise Delivery

Bengaluru

11+ years of work experience

Aivar Innovations
Aug 20262 moPresent

Bengaluru

LeadSquared
Apr 20251 yr 5 mosAug 2026

Bengaluru

LeadSquared
Apr 20241 yr 1 moApr 2025

Bengaluru, Karnataka, India

LeadSquared
Jun 20212 y 11 moMay 2024

Bengaluru, Karnataka, India

Ramco Systems
Nov 20208 mosJun 2021

Ramco Systems
May 20164 yrs 6 mosOct 2020

Post Implementation Support of Revenue Management System for facilitating the Service Provisioning, Billing and Receipting of Property Taxes and Utilities (Water, Electricity, and Solid Waste) rendered by Ethekwini Municipality (Durban), South Africa. • Elicit requirements through Customer Interaction, Business Process Descriptions, Scenarios, Workflow Analysis • Creating Business Requirements Document (BRD), Use Case Specifications, Traceability Matrix, Functional Requirement Document (FRD), Customer Requirement Documents and Workflows • Decompose high-level business and user requirements into Functional Specifications for application components and Designing User Interfaces • Communicating requirements in an appropriate level of detail suitable for use by design team • Development of Test plan and Test Cases for System Testing • Conducted Pre-UAT and User Accepting Testing (UAT) cycles with users and stakeholders, prepared Standard Operating Procedures (SOPs). • Gap Analysis on Integrations of Horizontals with Verticals. • Support in Creating Feature wise Fitment Analysis Document according to the needs of the business. • Customization of the Ramco Utility Billing system master data for accommodating the business requirements
ACC Limited
Dec 20141 moDec 2014

ASSESSMENT OF MARKET SIZE OF ACC CEMENT AGAINST MARKET POTENTIAL AND DEALERS SATISFACTION This project was implemented to determine the degree of dealer’s satisfaction with the ACC Limited. Over other cement brands and to judge the actual market position of ACC cement against market potential.
Jul 20131 yr 1 moJul 2014

Meghalaya

VISAKHAPATNAM STEEL PLANT
Jun 20123 mosAug 2012

Analysis of the various Instrumentation Processes and the importance of Controllers in different sections of Vizag Steel Plant.

Hirak’s AI Stack

anthropic apis
anthropic apis
claude
claude

Education

National Institute of Technology Silchar

Bachelor of Technology (B.Tech.), Electronics and Instrumentaion

National Institute of Technology Silchar

20094 yrs2013

Guwahati Public School, Guwahati

199712 yrs2009

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Headline

Program Management and Enterprise Delivery

About

With over 10 years of experience in ERP and CRM project implementation, I specialize in business analysis, project implementation, and customer relationship management (CRM). Currently, I serve as Associate Director of Implementations at LeadSquared, where I oversee end-to-end CRM implementation for enterprise clients across sectors such as automotive, real estate, D2C, and healthcare. At LeadSquared, I collaborate with a skilled team of business analysts and developers to deliver impactful digital transformation initiatives. My work is driven by a commitment to empowering organizations with tailored CRM strategies that optimize their operations and customer engagement.

Location

Bengaluru

AI stack

anthropic apis

claude

Work experience

Delivery Manager - Applied AI at Aivar Innovations, Aug 2026 - Present · 2 mo, Bengaluru

Associate Director - Implementations at LeadSquared, Apr 2025 - Aug 2026 · 1 yr 5 mos, Bengaluru

Manager - Professional Services (Consulting) at LeadSquared, Apr 2024 - Apr 2025 · 1 yr 1 mo, Bengaluru, Karnataka, India

Senior Lead Analyst at LeadSquared, Jun 2021 - May 2024 · 2 y 11 mo, Bengaluru, Karnataka, India

Senior Business Analyst at Ramco Systems, Nov 2020 - Jun 2021 · 8 mos

Business Analyst at Ramco Systems, May 2016 - Oct 2020 · 4 yrs 6 mos, Post Implementation Support of Revenue Management System for facilitating the Service Provisioning, Billing and Receipting of Property Taxes and Utilities (Water, Electricity, and Solid Waste) rendered by Ethekwini Municipality (Durban), South Africa. • Elicit requirements through Customer Interaction, Business Process Descriptions, Scenarios, Workflow Analysis • Creating Business Requirements Document (BRD), Use Case Specifications, Traceability Matrix, Functional Requirement Document (FRD), Customer Requirement Documents and Workflows • Decompose high-level business and user requirements into Functional Specifications for application components and Designing User Interfaces • Communicating requirements in an appropriate level of detail suitable for use by design team • Development of Test plan and Test Cases for System Testing • Conducted Pre-UAT and User Accepting Testing (UAT) cycles with users and stakeholders, prepared Standard Operating Procedures (SOPs). • Gap Analysis on Integrations of Horizontals with Verticals. • Support in Creating Feature wise Fitment Analysis Document according to the needs of the business. • Customization of the Ramco Utility Billing system master data for accommodating the business requirements

Marketing Intern at ACC Limited, Dec 2014 - Dec 2014 · 1 mo, ASSESSMENT OF MARKET SIZE OF ACC CEMENT AGAINST MARKET POTENTIAL AND DEALERS SATISFACTION This project was implemented to determine the degree of dealer’s satisfaction with the ACC Limited. Over other cement brands and to judge the actual market position of ACC cement against market potential.

Graduate Teaching Assistant at Regional Institute of Science and Technology(RIST), Jul 2013 - Jul 2014 · 1 yr 1 mo, Meghalaya

Summer Engineering Intern at VISAKHAPATNAM STEEL PLANT, Jun 2012 - Aug 2012 · 3 mos, Analysis of the various Instrumentation Processes and the importance of Controllers in different sections of Vizag Steel Plant.

Education

Bachelor of Technology (B.Tech.), Electronics and Instrumentaion, National Institute of Technology Silchar

Guwahati Public School, Guwahati