Headline

Global Platform Product Owner | GenAI & LLM Products | Building AI that automates enterprise workflows | 10+ yrs | Maersk

About

I’ve always been fascinated by one simple question: “How do you take something complex… and make it feel simple?” That question has guided my entire career — from optimizing large-scale logistics operations at Delhivery, to building digital platforms at KlearNow, to now leading AI-first product development at Maersk. My journey didn’t begin in AI. It began on the ground - in hubs, warehouses, and operations floors - seeing how real people struggle with broken processes, manual work, and systems that were never designed for them. Somewhere along the way, I realized something powerful: Complexity isn’t a technology problem. It’s a product problem. And AI, when used thoughtfully, is the greatest simplifier we’ve ever had. Today, that belief drives everything I build. I design products where AI becomes the teammate, not the threat. I create workflows where humans make decisions, and AI removes the friction. I work to remove the “busy work” so teams can focus on meaningful work. At Maersk, I currently lead the development of a global FinOps platform for customs operations - integrating SAP FACT systems with SAP S/4HANA to enable end-to-end job costing and invoicing automation. This platform is designed to standardize country-level customs financial systems into one global solution, supporting invoicing volumes in the billions of dollars while driving cost optimization in the millions through automation and platform consolidation. Alongside this, I continue building AI-powered products: → HS Classification Engine — HS codes in seconds, not hours → AI Interview Assistant — AI-powered interview prep → Travel Buddy AI — personal AI travel planner → Voice Assistant — talk to AI, get things done → Pathfinder AI — turn ambitions into action, step by step → WMS AI —AI based WMS Before Maersk, at KlearNow, I built billing and payment platforms that transformed how logistics companies manage financial operations at scale. If I had to define my philosophy in one line, it would be this: “Good products solve problems. Great products remove effort.” I’m here to build the latter - and to help others build them too. Core Expertise: AI Product Management, Generative AI, Large Language Models (LLMs), AI Workflow Automation, 0→1 & Scale Product Development, Metrics-driven Execution Links for Books-https://beacons.ai/createaithinking I'm exploring Senior AI PM roles at companies building AI-first products. If you're hiring for AI Product, GenAI, LLM products, or enterprise automation — let's talk. www.createaithinking.com | www.aiproductlabs.in | sonihimanshu.ipe@gmail.com

Location

Bengaluru

AI stack

claude code

claude

gemini

github copilot

lovable

claudecode

Work experience

Global Platform Product Owner at Maersk Customs Services at A.P. Moller - Maersk, Feb 2023 - Present · 3 yrs 9 mos, Bengaluru, Karnataka, India, • Leading the design and implementation of a global FinOps platform for customs operations • Integrating customs financial workflows with SAP FACT and SAP S/4HANA • Building job costing, charge validation, reconciliation, and invoicing capabilities for customs transactions • Driving global standardization of country-specific customs financial systems into one unified platform • Enabling automated Sales Order and Invoice creation in SAP to accelerate billing cycles and improve revenue realization • Delivering cost optimization in the millions through automation, workflow simplification, and system consolidation • Enabling a platform expected to process invoicing transactions in the billions of dollars • Designing finance dashboards, exception workflows, and governance controls to improve visibility and operational reliability • Collaborating across product, finance, and engineering teams to modernize global financial operations • Supporting global trade operations by embedding AI-assisted workflows into enterprise customs and finance systems

Senior Product Manager at KlearNow, Jul 2022 - Feb 2023 · 8 mos, Gurugram, Haryana, India, Building smart logistics as a service (LaaS) technology company to automate global customs clearance & drayage functions.

Product Manager at KlearNow, Aug 2021 - Aug 2022 · 1 yr 1 mo, Gurugram, Haryana, India, Simplified complex customs workflows for freight forwarders, importers/exporters, and drayage vendors, boosting efficiency and user experience. Built a customized billing & payments platform that accelerated billing and collections by 60–70%. Achieved 10x faster customer onboarding with a streamlined, questionnaire-based digital flow. Created rich customer profiles to enable smarter segmentation and personalized product journeys. Led end-to-end product development — from user research to business rules to successful launches.

Senior Implementation Analyst at SCA Technologies, Dec 2018 - Aug 2021 · 2 yrs 9 mos, Gurugram, Haryana, India, Ensured high-quality releases by leading user acceptance testing and validating features against customer expectations. Drove product roadmaps and shipped prioritized features by collaborating closely with delivery and engineering teams. Maintained a clean, data-driven backlog of user stories, features, and defects to improve delivery velocity. Conducted customer and market research that directly shaped new feature opportunities and product enhancements. Identified growth areas and developed strategic product line roadmaps that increased adoption and differentiation. Built and deployed demo applications and upgrades that improved stakeholder understanding and onboarding. Diagnosed and resolved complex product issues, improving stability and customer satisfaction. Managed end-to-end deployments, ensuring smooth rollouts across customer environments. Analyzed large datasets to uncover insights, validate hypotheses, and inform product decisions. Automated UAT processes to reduce manual effort, saving significant time and operational cost. Applied simulation-optimization models to improve sourcing and decision-making efficiency.

Senior Associate at B2B Planning & Engineering Department at Delhivery, Jun 2016 - Nov 2018 · 2 yrs 6 mos, Gurgaon, India, Acted as the product & tech SPOC for all B2B ground-ops implementations, ensuring smooth execution across hubs. Improved key hub metrics — misroutes, bag aging, inbound/outbound delays — by 15%. Reduced CPS by 25% in East Last Mile Ops and improved IPP by 30% in Bhiwandi FC. Onboarded 420 high-value long-tail clients in 2 months, boosting revenue to ₹111 Cr+. Led Roller Cage automation PAN India, cutting bagging & IST time by 90% (1/10th). Managed peak operations, processing 1.5 lakh orders in 3 days during sale surges and maintaining 90%+ service levels.

Industrial Engineer at Delhivery, Nov 2015 - May 2016 · 7 mos, Greater Hyderabad Area, Designed SOPs, floor layouts, and facility processes to streamline operations and improve throughput. Implemented shipment prioritization logic using bagging guides and connection data, ensuring faster and more accurate sorting. Optimized pickup routes for field executives, increasing Stops/Hour and reducing Km/FE, improving overall productivity. Maintained breach levels consistently below 5%, driving continuous improvement across first-mile operations. Set up and fully streamlined a new first-mile processing center within two months of joining.

Technical Analyst at Bhushan Power & Steel Limited, Jul 2015 - Oct 2015 · 4 mos, India, Worked In Blast Furnace as a Technical Analyst Responsibilities- : Analysis of the diet of Blast Furnace to increase its productivity

Education

Master of Business Administration, Applied AI, Golden Gate University

4 Months programme on Product Management with Gen AI, Product Development and Management, Indian School of Business

Public links

github: https://github.com/himanshuipe

createaithinking.com: https://createaithinking.com/