Headline

Senior Brand & Seller Partner Associate at Amazon | Customer Success | Operations & Compliance | Marketplace Support | MBA Marketing

About

Customer-focused operations professional with experience in Seller Partner Support, compliance operations, and account management at Amazon. Currently working as a Senior Brand and Seller Partner Associate, supporting international sellers across global marketplaces by resolving operational challenges, managing compliance-related workflows, and improving seller experience. Experienced in: • Customer Success & Partner Support • Compliance & Policy Operations • Account Management • Process Improvement • Cross-functional Coordination • Escalation Resolution • Data Analysis using Excel Previously worked with IndiaMART in client servicing, onboarding, and business support functions. I am actively exploring opportunities in: Customer Success | Operations | Compliance | Program Coordination | Business Operations | Remote Global Support Roles

Location

Greater Kolkata Area

AI stack

claude

gemini

ChatGPT

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Work experience

Brand and Seller Support Associate Sr at Amazon, Jun 2022 - Present · 4 yrs 4 mos, Kolkata, West Bengal, India, Working as part of Amazon’s Seller Partner Support (SPS) organization, I support international sellers and brand partners across multiple marketplaces by ensuring smooth operational workflows, policy compliance, and effective issue resolution. My role involves collaborating with cross-functional teams, managing escalations, and improving seller experience through data-driven support and process adherence. • Managed 80+ international seller and brand accounts across Amazon marketplaces, ensuring operational continuity and seller success. • Conducted 100+ Brand Registry and compliance verification reviews aligned with Amazon internal policies and risk standards. • Supported sellers on account health, policy adherence, intellectual property compliance, and operational escalations. • Collaborated cross-functionally to resolve seller issues, improve turnaround times, and enhance overall partner experience. • Utilized data analysis and operational metrics to identify process gaps and support business continuity initiatives.

Client Servicing Executive at IndiaMART InterMESH Limited, Sep 2021 - Jun 2022 · 10 mos, Kolkata, West Bengal, India, At IndiaMART, I worked closely with business clients to support onboarding, platform adoption, and customer engagement initiatives. The role focused on helping clients maximize platform utilization, resolving operational queries, and contributing to customer retention through proactive relationship management. • Onboarded and supported business clients on IndiaMART platform features and digital business tools. • Conducted training and client engagement activities to improve platform adoption and retention. • Assisted in identifying upselling and cross-selling opportunities through relationship management and customer engagement. • Coordinated with internal teams to address customer concerns and ensure timely resolution of service-related issues.

Education

Master of Business Administration - MBA, MBA, Savitribai Phule Pune University

Bachelor of Business Administration - BBA, Graduate, The Bhawanipur Education Society College