Hemprakash Uchil profile photo 1 on Tal

Hemprakash Uchil

Service Excellence at Sutherland

Mumbai

16+ years of work experience

Sutherland
Oct 201510 yrs 6 mosPresent

Sutherland
Feb 201214 yrs 2 mosPresent

Sitel
Jun 20101 yr 8 mosJan 2012

Responsible for Site Operations
Sitel
20046 yrs 6 mosJun 2010

Operations and Quality Management
Stream Tracmail Pvt Ltd
20022 yrs2004

Stream Tracmail Pvt Ltd
20002 yrs2002

Education

University of Mumbai

Bachelor of Engineering, Electronics

University of Mumbai

19964 yrs2000

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Headline

Service Excellence at Sutherland

About

Experienced Professional with a demonstrated history of working in the information technology and services industry. Strong professional skilled in Service Delivery, Operations Management, Service-Level Agreements (SLA), Customer Relationship Management (CRM), and Customer Experience

Location

Mumbai

Work experience

AVP & Head - India Service Excellence at Sutherland, Oct 2015 - Present · 10 yrs 6 mos

Sr. Director - Service Excellence at Sutherland, Feb 2012 - Present · 14 yrs 2 mos

Site Director at Sitel, Jun 2010 - Jan 2012 · 1 yr 8 mos, Responsible for Site Operations

Sr. Manager Operations at Sitel, 2004 - Jun 2010 · 6 yrs 6 mos, Operations and Quality Management

Quality Analyst at Stream Tracmail Pvt Ltd, 2002 - 2004 · 2 yrs

Quality Leader at Stream Tracmail Pvt Ltd, 2000 - 2002 · 2 yrs

Education

Bachelor of Engineering, Electronics, University of Mumbai

Hemprakash Uchil - AVP & Head - India Service Excellence in Mumbai | Tal