Headline

Payments Production Support Analyst | 5 Years in Banking & Global Payments | SWIFT, ISO 20022, IBM MQ, Linux/AIX | Incident, Problem & Change Management

About

My experience includes end-to-end payment lifecycle support, SWIFT payment processing, ISO 20022 message analysis, payment investigation, exception handling and production monitoring. I have worked with SWIFT MT103 and MT102 messages and ISO 20022 messages including pain.001, pacs.008, pacs.009 and pacs.002. I have hands-on experience with SWIFT PAG, DMC, GPI Tracker, Confirmation of Payee, IBM MQ, HSM, VPN, TLS certificates, Linux/AIX, ServiceNow, Splunk and AppDynamics. I analyze application logs, MQ data, payment transactions and monitoring alerts to identify failures, delays, bottlenecks and recurring production issues. I am experienced in P1/P2 incident coordination, root-cause analysis, service restoration, disaster-recovery exercises and stakeholder communication. I also manage high and very-high-risk production changes, including impact assessment, risk analysis, implementation planning, CAB reviews, rollback preparation, execution and post-change validation.

Location

Bengaluru

AI stack

claude

gemini

openai

Work experience

Associate Consultant at ITC INFOTECH India Ltd, Oct 2026 - Present · 1 mo, Bengalore

Technology Analyst at Infosys, Apr 2025 - Present · 1 yr 8 mos, Chennai, Tamil Nadu, India

Senior System Engineer at Infosys, Jan 2024 - Apr 2025 · 1 yr 4 mos, Chennai, Tamil Nadu, India

System Engineer at Infosys, Dec 2021 - Jan 2024 · 2 yrs 2 mos, Chennai, Tamil Nadu, India

Education

M Sc, software systems, Kongu Engineering college