Headline

Lead Product Manager @ Jio Platforms Limited | Telemetry, AI

About

Seasoned Product Manager with 15+ years of experience driving innovation across SaaS, cloud platforms, and mobile, with a strong focus on enhancing application performance and observability. Proven track record crafting product roadmaps, go-to-market strategies, and delivering exceptional UX that unlocks business growth. Led development and launch of CloudXP 2.0 at Jio Platforms, including capabilities for log and metric aggregation for improved system insights, and managed the Citi Bank app across 8 APAC markets, significantly improving application reliability. Expertise in Agile methodologies and building collaborative relationships to deliver high-quality, observable, and scalable solutions. Profile Highlights • Application Observability Strategy: Defined product vision and roadmap for SaaS solutions, incorporating observability principles to provide deep insights into application performance, health, and user experience. • Data-Driven Product Decisions: Leveraged product analytics, system metrics, and logs to identify opportunities, prioritize features, and measure the success of application enhancements. • Cross-Functional Collaboration for Observability: Led and collaborated with engineering, design, and operations to integrate monitoring and alerting capabilities throughout the product lifecycle, acting as a liaison between technical and non-technical stakeholders. • Customer-Centric Observability: Engaged directly with users to understand their monitoring and diagnostic needs, translating them into actionable requirements for observability features. • Strategic Product: Defined product vision, product strategy, and roadmap aligned with business goals, including market research, competitive analysis, and translating customer needs into actionable requirements. • Full Product Lifecycle Management: Oversaw the entire product lifecycle from ideation to launch and post-launch optimization, using Agile/Scrum methodologies and continuously iterating based on user feedback.

Location

Greater Bengaluru Area

AI stack

anthropic apis

claude

cursor

gemini

openai

Work experience

Lead Product Manager at Jio Platforms Limited (JPL), Oct 2022 - Present · 3 yrs 11 mos, Bengaluru, Karnataka, India, • Owned product vision, roadmap, and backlog for a multi-cloud SaaS observability platform; improved security logging coverage by 40% and strengthened SLA compliance. • Defined platform capabilities across Kubernetes-based environments, including cluster provisioning, observability pipelines, RBAC, and secure access models • Translated platform strategy into well-defined epics, user stories, and acceptance criteria, ensuring readiness for development. • Partnered with engineering and SME teams to define non-functional requirements (SLOs, scalability, reliability, security) and ensure production-grade delivery • Led implementation of centralized observability platform, improving MTTR by 52% and increasing log coverage by 40% • Enabled multi-tenant access control using RBAC and IAM integrations, supporting 10K+ users in regulated environments • Collaborated with DevOps teams to integrate CI/CD pipelines with platform observability and monitoring frameworks • Drove platform adoption by improving developer experience (DX) via APIs, onboarding workflows, and documentation • Partnered with stakeholders to prioritize backlog based on business value, platform stability, and technical debt trade-offs • Defined and tracked platform KPIs including uptime, latency, error rates, and incident trends

Technical Product Manager at Maveric Systems Limited, Oct 2020 - Aug 2022 · 1 yr 11 mos, Bengaluru, Karnataka, India, • Primarily focused on project coordination, planning & direction, strategy development, Allocation of work, and responsibility. • Launched Citi Bank app for 8 markets in the APAC region within 1 year. • Enhanced Citi Bank mobile app stability, achieving 99.5% error-free login and 87% reduction in account lockout incidents through rigorous performance monitoring, root cause analysis of failures, and iterative improvements based on application metrics. • Stabilized the program through diligent engineering rigor improvements and succession planning to de-risk programs. • Regular client interaction to gather the business requirements and transform business needs into technology results. • Delivered IAM using MFA using a unique combination of authenticators. • Kept the team (10 members) agile, inspired by simple goal setting and effective annual performance appraisal.

Technical Product Manager at EnSoft Consulting, Aug 2019 - Dec 2019 · 5 mos, Greater Bengaluru Area, • Designed E2E Value Added Services & Content management system with cloud platform and API’s in view of market requirements. • Ensured achievement of customer expectations and provided technical leadership in application life cycle activities. • Streamlined the Online Charging System (OCS) and compliance with business functions to support global IT delivery standards. • Directed technology planning, strategy development, business & operational transformation execution. • Offered multi subscription model plan based on customer needs.

Education

Master of Business Administration, Finance, General, Welingkar Institute of Management

Bachelor of Engineering, Computational Science, University of Staffordshire