Headline

Senior Director of Engineering, ex-Site lead Toast(Fintech), Microsoft, Cred, Uber

Location

Bengaluru

Work experience

Senior Director of Engineering and Site Lead (Business Applications for Fintech) at Payoneer, Oct 2025 - Present · 1 yr, Gurugram, Senior engineering leader at Payoneer responsible for Customer Engagement and Retention platforms powering a global fintech ecosystem processing $100B+ in annual cross-border payment volume. Member of the India leadership team, leading engineering across Payments Applications, Wallet, Cards, Mobile Platform, and Customer Journey experiences with distributed teams across India, Ukraine, and Romania. I am part of the core leadership driving AI SDLC transformation and AI Governance at Payoneer. I’m part of the global leadership team working on evolving our engineering approach toward an AI-native system and moving from AI-assisted development to more autonomous, self-improving systems where every initiative is tied to clear business outcomes from the start. At the same time, I’m involved in shaping how we think about AI Governance as an engineering discipline which involve building in guardrails, traceability, and accountability directly into the development lifecycle, so that as systems become more autonomous, they still remain transparent, auditable, and aligned with business goals. Partnering closely with Product, Data, and Growth leadership to scale customer engagement, improve retention, and modernize the platform architecture toward event-driven and AI-augmented systems.

Site Lead @ Toast(Fintech) and Director of Engineering at Toast, Mar 2022 - Oct 2025 · 3 yrs 8 mos, Bengaluru, Karnataka, India, With 1XXXXX customers and GPV of 1XX Billion dollars with public valuation of ~25 billion + dollars Toast is the restaurant Tech Platform. Main responsibilities include: Setting-up the foundations of Toasts' Bangalore Development and Innovation Centre. As a member of Global Fintech leadership team, help define Toast’s global technology strategy. Setting up a Fintech team defining the Global strategy of Fintech Fraud and Risk, Chargeback Experiences, Payment Onboarding, Integrated Payments and Enterprise Payments. Engage with Product and Customer Success teams to shape product strategy and innovation roadmap . As a key member of APAC Leadership team help shape the partnerships and joint venture opportunities within APAC start-up ecosystem. Currently managing the fraud on payments worth xxx billion dollars / years accounting to declines of around x% and chargebacks of XX million dollars/year with optimisation of 5-10% each year.Another problem that my team is managing is payment onboarding with introducing operational excellence, onboarding customers fast.

Engineering Leader at CRED, Mar 2020 - Sep 2020 · 7 mos, Bengaluru, Karnataka, Heading the Home and Growth Charter at CRED. I am responsible for collaborating with the Business and Product team to create a technical roadmap for the Home Charter. The complete funnel improvements for increasing the User Engagements in the CRED Ecosystem are headed by me. As a tech product, we are handling RPS of around 10 Million requests with around 30+ services communicating via Multiple async Event Handlers or APIs.

Principal Engineering Manager at Microsoft, 2020 - 2022 · 2 yrs, Noida, Uttar Pradesh, India, I was managing two global charters OCS(Office Collaboration Service) and RAM(Reply at mention). OCS is the service responsiblefor collaborating across W/X/P documents for all geographies. We get around X billion calls/day located geographically with conflict resolution of around X million conflicts/day. RAM service is responsible for embedding comments in the W/X/P documents across the globe from Outlook-rich API clients. We serve around XX million users/month. I was the India Noida site lead for OCS responsible for these 2 charters. This was a completely new team and I have mentored, and built the whole team from scratch.

Architect(Team Lead Manager) at Uber, 2018 - 2020 · 2 yrs, Hyderabad Area, India, I was working in the Financial Engineering of Hyderabad. I was leading a team that was responsible for handling the Month End Close of the Uber across the globe. These are the numbers that go for the Month End close of the Uber Financials. The complexity of the system was at the scale of hundreds of millions of events per day. It required reconciling, reviewing and auditing of all the events with near real time scale I had also worked in the team captures a real-time GAAP financial metrics of the User across the globe.This team works as an aggregation unit which aggregated real-time Uber financial events to show aggregated data real-time to Uber leadership, S &P team and City Ops team

Education

Leadership, Harvard Business School Executive Education

Strategy, Harvard Business School Executive Education