Hemant Garhewal profile photo 1 on Tal

Hemant Garhewal

Senior Associate – Delivery Support | Business Operations Analyst | Reporting & Analytics | KPI & SLA Governance | Process Improvement | Operational Excellence

Jabalpur

3+ years of work experience

Fulcrum Digital Inc
Jan 20267 mosPresent

Jabalpur

Led a 5-member offshore team processing 1,000+ monthly insurance transactions with 98% accuracy, improving SLA compliance from 92% to 96% through governance reviews and corrective actions. Streamlined a 14-step policy renewal workflow, reducing turnaround time from 5 days to 2 days by eliminating operational bottlenecks and improving process efficiency. Drove a 46% backlog reduction (1,200 to 650 items) within 6 weeks through workload balancing, queue management, and daily performance monitoring. Delivered KPI dashboards, SLA scorecards, and executive reporting for 10+ stakeholders, enabling governance reviews, performance tracking, and data-driven business decisions. Strengthened operational controls through Root Cause Analysis (RCA), variance analysis, and cycle-time improvement initiatives, ensuring audit readiness and service delivery excellence. Coordinated quarterly UAT cycles covering 20+ business scenarios, managed defect tracking in JIRA, and secured stakeholder sign-offs to ensure production readiness. Supported quarterly profit commission reviews across 200+ insurance policies, reconciling premium data and validating eligibility for Finance and Operations stakeholders. Partnered with cross-functional teams to resolve recurring data quality issues, reducing reporting errors by 15% and improving reporting accuracy. Executed cross-system data validation and migration activities across 3 operational platforms, restoring reporting integrity within 48 hours during system transition. Implemented workload optimization initiatives that reduced manual effort, improved resource utilization, and enhanced overall operational efficiency.
Fulcrum Digital Inc
Jan 20251 yrDec 2025

Associate – Delivery Support | Fulcrum Digital Inc. Automated 6 recurring MIS reports using Excel Macros and Power Query, eliminating 300+ annual manual hours and improving reporting efficiency for a 4-person team. Investigated a 12% increase in data quality exceptions during system migration, conducted Root Cause Analysis (RCA), and restored reporting integrity within 48 hours. Designed KPI scorecards, operational dashboards, and SLA reports for 6–8 stakeholders, enabling early risk identification and proactive performance management. Documented As-Is and To-Be process workflows, tracked 15+ defects in JIRA, and coordinated stakeholder sign-offs to support successful system migration and adoption. Partnered with Operations and Quality teams to strengthen operational controls, reducing reporting errors by 18% and improving data quality. Supported quarterly UAT cycles by creating test scenarios, validating 20+ business cases, and coordinating stakeholder reviews to ensure production readiness. Developed SOPs, process documentation, and knowledge-transfer materials, improving onboarding efficiency and process standardization across the team. Delivered variance analysis and ad-hoc reporting insights to leadership, supporting operational decision-making and continuous process improvement. Managed stakeholder escalations and policy servicing requests, ensuring SLA compliance and uninterrupted service delivery across business-critical operations.
Fulcrum Digital Inc
Mar 20231 yr 10 mosDec 2024

Junior Associate – Operations Services | Fulcrum Digital Inc. Processed and reconciled 600+ insurance policy records monthly with 99.2% accuracy, ensuring consistent SLA performance across new business, endorsements, renewals, and cancellations. Developed Excel-based reconciliation templates adopted by 6 team members, reducing manual errors by 15% and improving process standardization. Conducted Root Cause Analysis (RCA) on recurring data quality issues, implementing corrective actions that improved downstream reporting accuracy and operational stability. Partnered with stakeholders to identify compliance risks and recurring error trends, improving reporting accuracy by 18% through targeted quality initiatives. Supported workflow redesign initiatives that reduced cycle time and improved efficiency across policy servicing processes. Delivered variance analysis and ad-hoc reporting insights to leadership, strengthening operational controls and supporting data-driven decision-making. Collaborated with cross-functional teams to improve reporting consistency, governance, and audit readiness across operational processes. Supported migration readiness by validating datasets and reconciling records across multiple operational systems, minimizing transition risks and ensuring data integrity. Prepared process documentation, SOPs, and knowledge-transfer materials, improving onboarding efficiency and standardizing operational procedures.
M. P. Power Generating Co. Ltd. (MPPGCL)
Jul 20226 mosDec 2022

Jabalpur

Maintained operational datasets and prepared MIS Reports for 5+ internal stakeholders. • Created Excel-based tracking tools, improving report turnaround time by 1 day. • Supported Data Validation, Trend Analysis, and operational reporting activities. • Ensured data accuracy, completeness, and reporting compliance across operational records.

Education

Dr. Ambedkar College, Nagpur

Bachelor of Commerce and Computer Application - BCom+CA, Accounting and Business/Management

Dr. Ambedkar College, Nagpur

20153 yrs2018

JAWAHAR NAVODAYA VIDYALAYA,BARGI NAGAR

20087 yrs2015

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Headline

Senior Associate – Delivery Support | Business Operations Analyst | Reporting & Analytics | KPI & SLA Governance | Process Improvement | Operational Excellence

About

Business Operations Analyst with 4+ years of experience improving operational performance through reporting & analytics, KPI and SLA governance, process improvement, and operational controls across Insurance and Mortgage GCC operations. In my current role as a Senior Associate – Delivery Support, I work closely with cross-functional stakeholders to deliver executive reporting, improve service delivery, resolve operational issues, and support business-critical initiatives. My experience includes reporting automation, data validation, root cause analysis, UAT coordination, process documentation, and operational governance. Key achievements include reducing operational backlog by 46%, improving SLA performance from 92% to 97%, reducing turnaround time from 5 days to 2 days, and automating recurring reports that save 300+ annual hours through Advanced Excel and Power Query. I enjoy solving operational problems using data, identifying process improvement opportunities, and delivering actionable insights that help leadership make informed business decisions. Core Expertise: Business Operations • Reporting & Analytics • KPI & SLA Governance • Process Improvement • Operational Excellence • Executive Reporting • Stakeholder Management • Root Cause Analysis (RCA) • UAT • Data Quality Management • Advanced Excel • Power BI • SQL

Location

Jabalpur

Work experience

Senior Associate – Delivery Support at Fulcrum Digital Inc, Jan 2026 - Present · 7 mos, Jabalpur, Led a 5-member offshore team processing 1,000+ monthly insurance transactions with 98% accuracy, improving SLA compliance from 92% to 96% through governance reviews and corrective actions. Streamlined a 14-step policy renewal workflow, reducing turnaround time from 5 days to 2 days by eliminating operational bottlenecks and improving process efficiency. Drove a 46% backlog reduction (1,200 to 650 items) within 6 weeks through workload balancing, queue management, and daily performance monitoring. Delivered KPI dashboards, SLA scorecards, and executive reporting for 10+ stakeholders, enabling governance reviews, performance tracking, and data-driven business decisions. Strengthened operational controls through Root Cause Analysis (RCA), variance analysis, and cycle-time improvement initiatives, ensuring audit readiness and service delivery excellence. Coordinated quarterly UAT cycles covering 20+ business scenarios, managed defect tracking in JIRA, and secured stakeholder sign-offs to ensure production readiness. Supported quarterly profit commission reviews across 200+ insurance policies, reconciling premium data and validating eligibility for Finance and Operations stakeholders. Partnered with cross-functional teams to resolve recurring data quality issues, reducing reporting errors by 15% and improving reporting accuracy. Executed cross-system data validation and migration activities across 3 operational platforms, restoring reporting integrity within 48 hours during system transition. Implemented workload optimization initiatives that reduced manual effort, improved resource utilization, and enhanced overall operational efficiency.

Associate - Delivery Support at Fulcrum Digital Inc, Jan 2025 - Dec 2025 · 1 yr, Associate – Delivery Support | Fulcrum Digital Inc. Automated 6 recurring MIS reports using Excel Macros and Power Query, eliminating 300+ annual manual hours and improving reporting efficiency for a 4-person team. Investigated a 12% increase in data quality exceptions during system migration, conducted Root Cause Analysis (RCA), and restored reporting integrity within 48 hours. Designed KPI scorecards, operational dashboards, and SLA reports for 6–8 stakeholders, enabling early risk identification and proactive performance management. Documented As-Is and To-Be process workflows, tracked 15+ defects in JIRA, and coordinated stakeholder sign-offs to support successful system migration and adoption. Partnered with Operations and Quality teams to strengthen operational controls, reducing reporting errors by 18% and improving data quality. Supported quarterly UAT cycles by creating test scenarios, validating 20+ business cases, and coordinating stakeholder reviews to ensure production readiness. Developed SOPs, process documentation, and knowledge-transfer materials, improving onboarding efficiency and process standardization across the team. Delivered variance analysis and ad-hoc reporting insights to leadership, supporting operational decision-making and continuous process improvement. Managed stakeholder escalations and policy servicing requests, ensuring SLA compliance and uninterrupted service delivery across business-critical operations.

Junior Associate - Operations Services at Fulcrum Digital Inc, Mar 2023 - Dec 2024 · 1 yr 10 mos, Junior Associate – Operations Services | Fulcrum Digital Inc. Processed and reconciled 600+ insurance policy records monthly with 99.2% accuracy, ensuring consistent SLA performance across new business, endorsements, renewals, and cancellations. Developed Excel-based reconciliation templates adopted by 6 team members, reducing manual errors by 15% and improving process standardization. Conducted Root Cause Analysis (RCA) on recurring data quality issues, implementing corrective actions that improved downstream reporting accuracy and operational stability. Partnered with stakeholders to identify compliance risks and recurring error trends, improving reporting accuracy by 18% through targeted quality initiatives. Supported workflow redesign initiatives that reduced cycle time and improved efficiency across policy servicing processes. Delivered variance analysis and ad-hoc reporting insights to leadership, strengthening operational controls and supporting data-driven decision-making. Collaborated with cross-functional teams to improve reporting consistency, governance, and audit readiness across operational processes. Supported migration readiness by validating datasets and reconciling records across multiple operational systems, minimizing transition risks and ensuring data integrity. Prepared process documentation, SOPs, and knowledge-transfer materials, improving onboarding efficiency and standardizing operational procedures.

Data Entry Specialist at M. P. Power Generating Co. Ltd. (MPPGCL), Jul 2022 - Dec 2022 · 6 mos, Jabalpur, Maintained operational datasets and prepared MIS Reports for 5+ internal stakeholders. • Created Excel-based tracking tools, improving report turnaround time by 1 day. • Supported Data Validation, Trend Analysis, and operational reporting activities. • Ensured data accuracy, completeness, and reporting compliance across operational records.

Education

Bachelor of Commerce and Computer Application - BCom+CA, Accounting and Business/Management, Dr. Ambedkar College, Nagpur

JAWAHAR NAVODAYA VIDYALAYA,BARGI NAGAR