Headline

Desktop support Engineer @Capgemini.Azure| Intune| IT Operations specialist

About

I have completed BE.IT. and also I have 6+years of experience at Capgemini. I enjoy learning about technology and understanding how things work.I am a fast learner ,calm and good at problem solving .I am looking for an opportunity in technical support or It operations. have also completed ITIL training ..

Location

Mumbai

Work experience

Technical Support Engineer at Capgemini

Senior Software Analyst at Capgemini India Pvt. Ltd., Apr 2019 - Jan 2026 · 6 yrs 10 mos, Provided Level 2 support for incident logging, tracking, resolution, and reporting. Troubleshot end-user issues across applications, hardware, network, and telecommunication systems. Managed Active Directory tasks: user accounts, distribution lists, access groups, admin/service accounts. Configured and troubleshot VPN profiles using Cisco AnyConnect and GlobalProtect. Installed, upgraded, and resolved issues with Microsoft Office 365 applications. Supported SCCM, Citrix configuration, VMware installation, and Software Center usage. Configured Microsoft Intune and Azure for device and application management. Managed MFA setup, BitLocker recovery, and compliance checks via Azure AD. Handled escalated tickets and ensured timely resolution using ServiceNow. Performed Windows installation and patch upgrades using Nexthink. Assisted with checking the software license and installation of the softwares. Supported the network related queries with the laptop connections.

Education

Bachelor of Engineering, Information Technology, Pillai hoc college of engineering and technology

Bachelor of Engineering - BE, Information Technology, Rosary high school