Headline

Lead Associate | Intercompany RMA Specialist | Order-to-Cash (O2C) | Order Management | Team Leadership | SAP | Salesforce

About

I am a resourceful professional with a Bachelor’s degree in Business Administration and over 4+ years of experience spanning startup operations and global corporate order management. At Pelican Essential, a fast-paced startup, I worked closely with the co-founder in a multifunctional role that required balancing customer care, order entry, shipment creation, logistics coordination, sales lead handling, and production planning. By successfully multitasking across these areas, I streamlined operations, elevated customer satisfaction, and played a key role in supporting the company’s growth. Currently, I am with TE Connectivity as a Senior Associate – Order Management, handling customers across the Americas region. My responsibilities include managing orders in SAP, processing RFQs, addressing change requests, and collaborating with business units through Salesforce and customer portals. This role has deepened my expertise in SAP, Salesforce, Excel, and global order management, while enhancing my ability to deliver accurate, customer-focused solutions in a fast-paced, international business environment. Fluent in English, Hindi, Kannada, and Urdu, I excel in building strong connections with diverse stakeholders and ensuring smooth communication across teams. I am passionate about driving operational efficiency, customer satisfaction, and cross-functional collaboration, and I am eager to contribute to organizations where I can create measurable impact and continue advancing my career. you are interested in contacting me in regards to a position with your company, please email me at heebakhannum.15@gmail.com or feel free to connect with me on LinkedIn

Location

Bengaluru

AI stack

openai

ChatGPT

ChatGPT Images

Microsoft Copilot

Work experience

Lead Associate at TE Connectivity, Jul 2026 - Present · 4 mos, Bengaluru · Hybrid, Lead Intercompany RMA operations and ensure SLA adherence. * Support pilot transition while managing ongoing BU DDN cases. * Mentor and train new team members and operational processes. * Conduct process audits and ensure compliance with quality standards. * Prepare operational reports, dashboards, and performance metrics. * Identify and implement process improvements to enhance efficiency. * Collaborate with cross-functional teams across regions to resolve complex customer issues. * Handle SAP and Salesforce transactions related to Order Management and RMA. * Drive continuous improvement initiatives and support operational excellence.

Senior Associate at TE Connectivity, May 2024 - Jul 2026 · 2 yrs 3 mos, Bengaluru · Hybrid, •Manage order processing for customers across the Americas region, ensuring accuracy, compliance, and on-time delivery. •Handle SAP-based order management, including order entry, RFQ processing, and change requests. •Collaborate with business units via Salesforce and customer portals, ensuring seamless communication and issue resolution. •Maintain high levels of customer satisfaction by addressing inquiries promptly and delivering efficient, accurate solutions. •Strengthened expertise in SAP, Salesforce, Excel, and international customer handling.

Head of Customer Care at Pelican Essentials, Jan 2021 - Mar 2024 · 3 yrs 3 mos, Bangalore Urban, Karnataka, India, •Worked closely with the co-founder in a multifunctional role that combined customer care, sales management, order handling, and production planning. •Managed orders across online platforms, including coordination with logistics teams for shipments and returns. •Streamlined production planning processes, improving efficiency and ensuring smooth operations. •Handled sales leads, custom requests, and customer escalations, ensuring a positive customer experience. •Played a key role in optimizing day-to-day operations in a high-growth startup environment by effectively multitasking across functions.

Co-Founder at Yours bae, Jul 2020 - Apr 2022 · 1 yr 10 mos, Bengaluru, Karnataka, India

Education

Bachelor of Business Administration - BBA, Accounting and Business/Management, Global Institute of Management Sciences, Bangalore

2nd pu, Pcmb, Sri Chaitanya College of Education