About
BCA graduate with hands-on training in IT Support, Service Desk operations, and cybersecurity, seeking an entry-level opportunity to build a career in enterprise IT. Strong foundation in Windows 10/11 administration, Active Directory user management, Microsoft 365, and network troubleshooting, with practical experience gained through labs, training, and personal projects. Skilled in supporting common IT issues including user account provisioning, password resets, account unlocks, basic Group Policy administration, remote desktop support, and troubleshooting TCP/IP, DNS, DHCP, VPN, and connectivity problems. Familiar with ITIL v4 concepts, incident management, ticket lifecycle management, SLA awareness, and delivering efficient first-level technical support. In addition to IT support skills, hold the EC-Council Certified SOC Analyst (CSA) certification, providing a solid understanding of security monitoring, log analysis, endpoint security, and security best practices. This background helps approach user support with a strong focus on security, compliance, and access management. Currently based in Bangalore and actively seeking entry-level IT Support, Service Desk, Desktop Support, or Technical Support roles where technical skills, a willingness to learn, and a customer-focused approach can contribute to reliable IT operations. Core Technical Skills • Active Directory (Users, Groups, OUs, Group Policy, Password Resets, Account Unlocks) • Windows 10/11 Administration • Microsoft 365 (Outlook, Teams) • TCP/IP, DNS, DHCP, VPN, Remote Desktop (RDP) • ITIL v4 Concepts, Incident Management, Ticketing & SLA Awareness • Basic Linux Administration • EC-Council Certified SOC Analyst (CSA) • Log Analysis & Security Best Practices 📧 zannoontahassan@gmail.com 📱 +91 8089939738)
Work experience
IT Support Trainee | Self-Study & Lab Training at Independent IT Support Training, May 2026 - Present · 5 mos, Bengaluru, Karnataka, India, • Completed self-directed IT Support training through hands-on labs and practical exercises. • Practiced Windows troubleshooting, system administration, and basic networking. • Gained experience with Active Directory, user management, and permissions. • Developed skills in documenting issues and troubleshooting steps effectively.
Trainee at RedTeam Hacker Academy, Oct 2025 - Nov 2025 · 2 mos, Remote
Trainee at RedTeam Hacker Academy, Oct 2024 - May 2026 · 1 yr 8 mos, Kochi, Kerala, India, SOC Analyst Trainee (Hands-On Labs & Simulations) • Monitored SIEM alerts and performed Tier-1 alert triage • Investigated endpoint and network security events • Identified false positives and escalated true incidents • Analyzed logs using SIEM, Sysmon, and IDS tools • Documented incidents with findings and response actions
Education
Bachelor of Computer Applications, Computer Applications And Software Development, P A College of Engineering, Mangalore
Higher Secondary, Computer Science, Dhakeerath English Medium School
