Headline

Transforming Tech, Empowering Innovation and Driving Digital Growth

About

Being a technology passionate and working with different industries since 2003, I have had the opportunity to be engaged in multiple roles. A Technology Solution Architect and CTO by profession, I also got hands-on experience of setting up first cloud contact center for financial institute with meeting all the compliance from central bank. I have also implemented a fintech enabled mobile application platform, from setting up the tech stack, getting the design, implementation, managing DevOps, apps rollout strategy, managing CICD, integrating with 3rd Party, Banks, Payment enablers and much much. Starting from Pre-sales, Solution Design, Project Management and finally the implementation of different Contact Centers in different regions has strengthen my Project Management and System Integration Knowledge. With such a diversified experience, I have an honor to work in different countries such as Lebanon, Jordan, Saudi Arabia, Pakistan, Ivory Coast, Egypt, Iraq, Kenya, Congo , Budapest and England. Mobile Platform: Build and Launched a mobile application platform for EdTech Space. Successfully running in Pakistan and GCC.

Location

Karāchi

AI stack

claude code

elevenlabs

gemini

langchain

midjourney

openai

Work experience

Founder at Cube CX (Pvt.) Ltd, Jan 2023 - Present · 3 yrs 9 mos, Karāchi, Sindh, Pakistan, Established in 2022, Cube CX (CCX) is purely focused on Customer Experience Management. We provide solutions that redefine the way customer experience is addressed. One of the only partner for Zoom providing Zoom Phone in Pakistan, commonly know as Host IP PABX.

Executive Board Member at C Square (Pvt) Limited, Jan 2023 - Present · 3 yrs 9 mos, Karachi Division, Sindh, Pakistan, Building corporate strategy, alliances and organization growth.

Cofounder at Skoolify, Jan 2019 - Present · 7 yrs 9 mos, Wyoming, United States, Skoolify ( a product of Infinity Studio) is a Next generation multi-school Mobile App and School Portal, providing a unified view on a child' performance, with enhanced features for digital communications for parents - Complete architectural design of the solution including backend and frontend has been established. - Chosen best of breed technology platform to host the solution. - Chosen top of the line technology stack for the development. - Signed Up multiple schools in Pakistan, Oman, Iraq and UAE. - Enabled School Fee Payments within the Mobile App, to provide convenience to the parents.

Chief Technology Officer at C Square (Pvt) Limited, Oct 2009 - Dec 2022 · 13 yrs 3 mos, Karachi, Pakistan, An independent professional services organization which provides Contact Center Services especially on Genesys Platform. We also provide complete contact center solutions to Small and Business Enterprise who are unable to bear the huge cost of infrastructure. My role is to: - Design Call/Contact Center Solution Architecture - Provide Consultancy Services for Genesys Products - Project Management for foreign projects - Implementation of Genesys Suite (Framework, Reporting, Routing, GVP, WFM, Infomart and customized development) - Setup Pakistan's first cloud contact center which is providing Contact Center on SaaS model. - Genesys Pure Cloud, Pure Connect and Pure Engage indepth knowledge - Developed multiple products based on Genesys SDKs and added them to AppFoundry - Implemented security parameters for Contact Centers such as TLS, SRTP, HTTPS where applicable in the products.

Senior Presales Consultant at Genesys, Jan 2009 - Sep 2009 · 9 mos, Karāchi, Sindh, Pakistan, - Responsible for Pakistan, Bangladesh & Afghanistan - Pre-sales and Solution Design - Customers/Channel/Partner Managements - Pricing & Proposal Design - Training Partners for Sales Enablement - Training Partner’s Technical Team for Implementation

Program Manager - Contact Center Solutions at Teradata Pakistan (Pvt) Ltd., Sep 2008 - Dec 2008 · 4 mos, - Responsible for Countrywide Team of 50+ individuals - Responsible for Service Delivery of the end-to-end solution - Coordination with Project Management Office (PMO) - Addressing Challenges to meet customer requirements - Manage and attend Weekly hurdle meeting - Manage different project with different project lifecycle needs - Defining Agile Scrum Sprints and ensure timely deliveries.

Project Manager at Teradata Pakistan (Pvt) Ltd., Jul 2005 - Aug 2008 · 3 yrs 2 mos, - Responsible for the delivery of multiple projects - Resource Management for project - Training Plans and Budget estimation - Revenue Targets Planning and Revenue Recognitions - Technology Decisioning for the new projects and pre-sale. - Transformation of business requirements into technical teams. - Vendor Management, Quality Control, CMMi Level III Documentation, - Presentation to C Levels on Business Modelling, ROI and Value Additions

Education

Master of Business Administration, Finance, Shaheed Zulfikar Ali Bhutto Institute of Science and Technology

Bachelors of Engineering, Computer Science, Sir Syed University of Engineering & Technology (SSUET)