Hasrat Sawant profile photo 1 on Tal

Hasrat Sawant

I am looking for a challenging job with a rapidly growing organization that can provide me with a range of goals.

Ratnagiri

8+ years of work experience

TP
Jun 20251 yr 1 moPresent

Mumbai, Maharashtra, India

Freelancer
Jul 20188 yrsPresent

Ratnagiri, Maharashtra, India

- photograph Weddings, Portraits and Special Events using both DSLR and 35 mm Cameras. - Completed complex photo shoots at indoor and outdoor venues. - Collaboration with small and local brands and models. - Edit images in Photoshop, including airbrushing blemishes, skin retouching, color correction and much more.
Sawant Palace Hotel
Oct 20249 mosJun 2025

Ratnagiri

- Act as the primary point of contact for guest relations, handling customer queries and feedback through email, phone, and live chat with professionalism and empathy. - Ensure seamless communication between guests and internal departments, resolving issues promptly to maintain high satisfaction levels. - Draft and implement standard operating procedures (SOPs) for staff training and customer service improvement using tools like Canva and AI-assisted platforms - Monitor guest reviews across platforms, follow up on concerns, and suggest service improvements to the management team. - Assist with internal communications, staff coordination, and preparing customer-facing materials to maintain consistent brand messaging.
Tech Mahindra
Aug 20234 mosNov 2023

Remote

- Handled customer support via voice and resolving daily queries. - Used CRM software to log and follow up on customer issues. - Gained real-time experience with SOPs, customer protocols, and team collaboration.
Bose Corporation
May 20233 mosJul 2023

Mumbai, Maharashtra, India

- Engaged directly with walk-in customers to demonstrate high-end audio products, including headphones, speakers, and sound systems. - Delivered detailed product knowledge to help customers make informed buying decisions, contributing to increased store sales. - Built strong rapport with customers through face-to-face interaction, understanding their needs, and offering personalized solutions. Managed follow-ups via calls and maintained excellent after-sales service to ensure customer satisfaction and retention. - Gained valuable experience in customer handling, objection management, and retail sales strategy.

Education

Course, Cyber security, Networking, CEH

Telenetworks Technologies PVT. LTD.

20222022

Bachelor of Engineering - BE, Electronics and telecommunication

government polytechnic Ratnagiri

20153 yrs2018

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Headline

I am looking for a challenging job with a rapidly growing organization that can provide me with a range of goals.

About

I am a very passionate person who always looks forward to work in challenging and passionate ways. I am seeking for a challenging job with a rapidly growing organization that can provide me with a range of goals. I've 3+ years of experience in photography. Done several successful photography projects such as wedding, engagement, party and basic photoshoots. Also have basic knowledge of photo editing in Adobe Photoshop and Adobe Lightroom. I also have an experience in marketing and event Management. These are some of my skills: - Public relations - Creative mind - Facing and solving problem - Team Management - Quick Learner - Decision Making

Location

Ratnagiri

Work experience

Customer Support Specialist at TP, Jun 2025 - Present · 1 yr 1 mo, Mumbai, Maharashtra, India

Freelance Photography at Freelancer, Jul 2018 - Present · 8 yrs, Ratnagiri, Maharashtra, India, - photograph Weddings, Portraits and Special Events using both DSLR and 35 mm Cameras. - Completed complex photo shoots at indoor and outdoor venues. - Collaboration with small and local brands and models. - Edit images in Photoshop, including airbrushing blemishes, skin retouching, color correction and much more.

Customer Experience And Public Relations at Sawant Palace Hotel, Oct 2024 - Jun 2025 · 9 mos, Ratnagiri, - Act as the primary point of contact for guest relations, handling customer queries and feedback through email, phone, and live chat with professionalism and empathy. - Ensure seamless communication between guests and internal departments, resolving issues promptly to maintain high satisfaction levels. - Draft and implement standard operating procedures (SOPs) for staff training and customer service improvement using tools like Canva and AI-assisted platforms - Monitor guest reviews across platforms, follow up on concerns, and suggest service improvements to the management team. - Assist with internal communications, staff coordination, and preparing customer-facing materials to maintain consistent brand messaging.

Customer Support Associate at Tech Mahindra, Aug 2023 - Nov 2023 · 4 mos, Remote, - Handled customer support via voice and resolving daily queries. - Used CRM software to log and follow up on customer issues. - Gained real-time experience with SOPs, customer protocols, and team collaboration.

In Store Demonstrator (ISD) at Bose Corporation, May 2023 - Jul 2023 · 3 mos, Mumbai, Maharashtra, India, - Engaged directly with walk-in customers to demonstrate high-end audio products, including headphones, speakers, and sound systems. - Delivered detailed product knowledge to help customers make informed buying decisions, contributing to increased store sales. - Built strong rapport with customers through face-to-face interaction, understanding their needs, and offering personalized solutions. Managed follow-ups via calls and maintained excellent after-sales service to ensure customer satisfaction and retention. - Gained valuable experience in customer handling, objection management, and retail sales strategy.

Education

Course, Cyber security, Networking, CEH, Telenetworks Technologies PVT. LTD.

Bachelor of Engineering - BE, Electronics and telecommunication, government polytechnic Ratnagiri