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Business Process Lead @ Tata Consultancy Services | Quality Assurance, Financial Analysis

About

Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions. As a Senior Process Associate, I spearhead a team of 16 associates and analyze company processes for delays, obstructions, and weaknesses. I am responsible for the quality assurance of equity and municipal bonds, and for handling various high-priority tasks within the stipulated time frame. I also address complex queries, generate and format reports, and conduct research for internal and external clients, ensuring compliance to quality regulations and maintaining effective relationships. With a Bachelor's degree in Business/Commerce from VES college, I have developed a strong business acumen and market research skills. I have 7 years of experience in procuring and substantiating financial data for global companies via client-based software, resolving queries and confirming accuracy of reports. I have also engaged in extraction, coalition and merging of database reports, and administered and resolved real time-based client requests for breach evasion. I have acquired language documents with a translator’s aid for Italian, Turkish, Swedish and Polish languages, and assessed and examined company reports pertaining to Mining, Oil & Gas, REITS on annual/quarter/interim basis. I have recommended and implemented policies and programs to guide the company in its strategic direction and initiatives. I am a result-driven, diligent, and detail-oriented financial professional with excellent communication, reporting, and documentation skills. I am motivated by challenges and opportunities to learn and grow.

Location

Mumbai Metropolitan Region

Work experience

Business Process Lead at Tata Consultancy Services, Nov 2023 - Present · 2 yrs 8 mos, Hybrid, -Handled confidential information and documents with discretion and ensured proper organization. -Led a team of 28 associates, analyzing company processes to identify and address delays, obstructions, and weaknesses. -Facilitated effective communication and collaboration with internal and external stakeholders. -Prepared and delivered monthly presentations to Senior Management. -Highlighting key performance indicators and strategic recommendations. -Developed standard operating procedures (SOPs) and process documents to optimize operations and efficiency. -Collaborated with cross-functional teams to gather data for documentation and analysis. -Mentored and guided team members on work procedures and managed shift rosters.

Senior Process Associate at Tata Consultancy Services, Apr 2021 - Oct 2023 · 2 yrs 7 mos, Thane Hiranandani, - Analysed company processes for delays, obstructions, and weaknesses. - Responsible the quality assurance of equity and municipal bonds. - Handled various high-priority tasks and accomplished them in the stipulated time frame. - Responsible for various issues raised and substantiating resolution with decisive powers and reporting the same to senior management. - Addressed complex queries, generated, and formatted reports for internal and external clients, and conducted research to obtain case information and perform status checks. - Monitored all transactions and ensure compliance to quality regulations and maintain effective relationships with clients. - Administered and collected all metrics on processes and identified data points to improve all processes. - Documented all transactions on an everyday basis and collated metrics from various associates and prepared appropriate reports. - Performed quality check assessment on all processes of various associates and coordinated with team members and ensured achievement of all team objectives and goals.

Process Associate at Tata Consultancy Services, Oct 2014 - Mar 2021 · 6 yrs 6 mos, BKC, - Procured and substantiated financial data for global companies via client-based software, resolved queries and confirmed accuracy of reports. - Engaged in Extraction, Coalition and Merging of Database Reports along with its presentation to other projects while meeting deadlines and submissions in the formulated time. - Administered and resolved real time-based client requests in a stipulated time frame for breach evasion. Acquired language documents with a translator’s aid for Italian, Turkish, Swedish and Polish languages. - Assessed and examined company reports pertaining to Mining, Oil & Gas, REITS on annual/quarter/interim basis. - Recommended and implemented policies and programs to guide the company in maintaining its competitive position and profitability. - Mentored and guided the team with company work procedures and handled and managed the Shift Roster.

Education

Bachelor's degree, Business/Commerce, General, VES college of art, science and commerce

Bachelor's degree, Business/Commerce, General, VES college of art science and commerce