Headline

Product Manager @ BT Group

About

Experienced Digital & Business Strategy, Product Development & Research Specialist with a demonstrated history of working in information technology and manufacturing industries. Creative thinker and passionate about innovation, new ideas to improve business process through technology.

Location

Bengaluru

AI stack

cursor

kiro

Work experience

Product Manager (EE web & EE app) at BT Group, Oct 2023 - Present · 2 yrs 11 mos, India, • Responsible for payments, collections & transformation journeys for EE web and EE app (iOS & Android) • Collaborate with Marketing, Collections, Engineering, Design, Quality & Release team to drive payment roadmap • Launch payment journeys native on app and improve web journeys • Responsible for overall CSAT and MAU for payments • Track funnel and drive conversions • Product strategy, product roadmap, Stakeholder management, budget management, backlog management, agile development, quality assurance, release management, product analytics, business value

Lead Product Manager at Dr. Reddy's Laboratories, Apr 2022 - Sep 2023 · 1 yr 6 mos, Hyderabad, Telangana, India, • Execute multiple digital business transformation projects from concept till launch • Engage with business, operations & IT to understand business requirements • Document and communicate AS-IS and TO-BE process scenarios • Develop personas and shape ideas into a simple, integrated and intuitive UI (wireframing, prototyping) in conjunction with user experience experts • Define customer needs and the associated features to meet those needs • Create the product vision and roadmap which accomplishes the goal of the vision • Manage product backlog for the product development • Perform market analysis of product/partner capabilities to find existing offers and build key differentiator • Collaborate with third party solutions providers, developers and other internal teams to develop the solution • Arrive at resource, skill needs for project scope and actively provisions it with key milestones and track the progress • Implement agile practices to deliver MVP, POC and implementations • Manage stakeholders, relationships by demonstrating them continuous progress AR/VR SmartGlass for Quality Control Lab Scientist • Provide contemporaneous hands-free documentation assistance while performing Lab tests • AR and NLP use cases

Principal Consultant at Wipro Limited, Jan 2018 - Mar 2022 · 4 yrs 3 mos, Greater Bengaluru Area, • Build understanding of the business processes, predict and resolve business owner pain points, identification of KPI with a goal to introduce new solutions • Define business models, build business cases and value propositions to develop digital solutions • Identification of business use cases with defined scope and tangible outcomes which includes walk through of business process, data understanding and defining KPI’s • Conduct workshop and adopt design principles to re-imagine the whole business process and transform the experience of the users • Develop requirements & specifications including written descriptions of functionality • Partner with high performing team of Product Engineers, Systems Analysts, Quality Engineers and external vendors to build the solution • Drive GTM strategy and develop strong positioning with competitive differentiation messages • Perform market research, opportunity analysis, customer requirements and bring in trends from inside and outside the industry AI/RPA in Business Processes • Create an intelligent and self-learning product/application through AI / ML to allow Customers to perform self-help and register complaint, Service Manager to perform service planning, Service Engineer to perform service delivery and AI enabled Sales • Reduction in the customer service cost by 30-40% and an increase in sales by 10-20% Asset Management on IOT platform • Create a platform to remotely monitor the real-time health and performance of assets in the field • Analyze requirements on asset categories, data items, events, asset onboarding, service notification to be incorporated as applications on the platform Business Reporting / Analytics in Sales and Operation • Create an Enterprise Class, end to end Business Reporting Capability in Tableau with all major KPI’s for business leadership on Mobile App • Analyze various financial parameters and derive insights leading to actionable insights for leadership

Senior Strategy Consultant at Wipro Limited, Jan 2016 - Dec 2017 · 2 yrs, Bengaluru Area, India, Business Strategy & Operations, Manufacturing and Hi-Tech Strategic Business Unit  Facilitate the formulation of Strategy Charter for Manufacturing and Hi-Tech Business Unit ( 1.8 Billion $ Revenue ) and execution of BU strategy plan  Program managed strategic initiatives involving multiple stakeholders, including senior management and participation in the governance meetings as per Focus/Priorities in alignment with overall SBU Strategy  Responsible for Analyzing trends, providing competitive market intelligence and formulating key business insights to senior leadership for efficient decision making o Identification of key Digital Proposition after exhaustive research from IDC, Forrester, Gartner, Everest, McKinsey whitepapers  Review the key account plans and figure out the potential opportunities in Digital, IoT and Analytics in collaboration with Wipro Alliances, Ventures, IP’s etc.  Identify Inorganic opportunities & areas of non-linear growth, identify companies for acquisitions across verticals/geos, evaluate and assess strategic fit and support in due diligence process  Sales operations - Provide Reporting analytics and insights on the TRACE sales data and drive reviews and governance for all large deals greater than 10 Million $ o Enabling the Tableau reporting with all major KPI’s for different stakeholders with mobile viewability  Interlock with various teams within Wipro - Pre-Sales, Sales & other BU teams as appropriate for industry & customer insights so as to develop Go-To-Market strategy

Senior Consultant (Planning & Governance) at Wipro Limited, Jun 2014 - Dec 2015 · 1 yr 7 mos, Bengaluru, Karnataka, India, Planning & Governance, Analytics Service Line • Facilitated internal governance of all delivery related functions within the Wipro Analytics Service Line through process & team integration, operational data management and reporting • Identified the required inter-relationship, problem hotspots with severity index to initiate key improvements for better process efficiency • Integrated all the operations functions to ensure a smooth, well operated and efficient internal engine for improved match of opportunities with resources • Identified the key KPI’s for various reports (Sales, Operations, Competency etc.) from the discussion with leadership team as per the requirements • Worked with Tableau developers to create an Enterprise Class, end to end Business Reporting Capability that allows the leadership a simple high level view of operations with the ability to drill down to the 'nuclear' level when required Supply Chain Sub-practice • Interpreted business needs and elicited requirement by conducting meeting with key project stakeholder • Critically evaluated gathered information, decomposed high-level information into functional specification • Worked collaboratively with IT team to explain client requirement and helped them to deliver solution • Instrumental in developing POCs to showcase to the clients about business intelligence visualization • Designed a new playbook for domain expertise building and asset & solution development for the practice

Researcher at Tata Steel, Jul 2009 - Jun 2012 · 3 yrs, Jamshedpur, Jharkhand, India, Responsible to take up research projects, either as a leader or as a member for process development . As a project leader, my major responsibilities include *Formulating the project design, milestones, allocating responsibilities to team members, coordinating the project responsibilities and finally providing results/conclusions /recommendations in the form of project completion report to the customer *Provide progress status at regular interval to HRG (Head of Research group), to make appropriate presentation along with team members to PAC (Project Appraisal Committee) and customer *Keep all the quality records related to a project when the project is running, to coordinate with the HRG for any mid-course correction, removal of bottleneck in executing milestones and to appraise customer interaction results to HRG

Education

Master of Business Administration (MBA), Operations, General Management, Indian Institute of Management, Kozhikode

Dual Degree (B.Tech + M.Tech), Metallurgical Engineering, Indian Institute of Technology, Bombay