Headline

Driving product success through user research and change management.

About

As an Associate Product Manager at BillDesk, I work on optimizing payment solutions, leveraging my expertise in product requirements and change management. My role focuses on aligning user needs with technical innovation to enhance operational efficiency and ensure seamless transactions. With a Bachelor of Technology in Computer Engineering from SVKM's NMIMS Mukesh Patel School of Technology Management & Engineering, my professional journey has been defined by impactful contributions to product development, including digital payment solutions, regulatory compliance, and process automation. My goal is to deliver customer-centric solutions that drive growth and innovation.

Location

Mumbai

AI stack

opencode

claudecode

Work experience

Associate Product Manager at BillDesk, Apr 2025 - Present · 1 yr 5 mos, Mumbai, Maharashtra, India

Business Analyst - Product at In-Solutions Global Ltd, Mar 2023 - Apr 2025 · 2 yrs 2 mos, - Facilitated the development of a digital Merchant Acquiring Solution for ICICI Bank, reducing onboarding time from 3 days to 20 minutes, enabling 5000+ merchants to onboard with a 10% month-on-month growth. - Planned and created a scalable recurring payment solution for JPMC, integrated with Mandate HQ and SI Hub, ensuring seamless compliance with regulatory standards and improved operational efficiency by 20% with a capacity to handle 200+ TPS. - Developed the NPCI BBPS – Biller Solution, a centralised way to collect bill payments, ensuring data integrity and compliance standards, reducing onboarding time by 65%. - Spearheaded the Sandbox application of RBI’s 5th Cohort Regulatory for the “Global Compliance” product, resulting in successful shortlisting and potential market reach of over 100 regulated entities. - Cross-functional collaboration with Engineering, design, operations, compliance, sales, business and marketing teams to ensure seamless alignment and oversee product launch. - Designed server deployment architecture, UML diagrams, and product activity diagrams for the ICICI Bank Merchant Acquiring solution.

Associate Project Manager at Paycraft Solutions Pvt. Ltd., Dec 2021 - Feb 2023 · 1 yr 3 mos, Mumbai, Maharashtra, India, - Led Card Issuance and Expense Management Project: Oversaw a 25-member team using agile methodology. - Streamlined Processes: to streamline requirements and development cycles, improving efficiency by approximately 14%. - Directed External Communications: Aligning 10+ stakeholders, leading to a 15% reduction in project delays and a 20% increase in overall efficiency. - Scrum Master: Led daily scrum calls, onboarded JIRA and Confluence for progress tracking, and reduced redundancy by approximately 26%. - Created Executive Presentations: Curated executive presentations for the chief officer’s board, resolving 10+ challenges and managing 3+ release cycles, improving delivery efficiency by 25% and reducing risks by 15%.

Business Analyst at G-Square Solutions Pvt Ltd, Jun 2021 - Sep 2021 · 4 mos, Mumbai, Maharashtra, India

Assistant Project Manager at Eccentric Engine, Dec 2019 - Apr 2020 · 5 mos, Mumbai, Maharashtra, India

Frontend Developer at Eccentric Engine, May 2019 - Dec 2019 · 8 mos, Mumbai Metropolitan Region

Education

Bachelor of Technology - BTech, Computer Engineering, SVKM's NMIMS Mukesh Patel School of Technology Management & Engineering

SSC, Junior High/Intermediate/Middle School Education and Teaching, Utpal Shanghvi School