Harshitha Shetty profile photo 1 on Tal

Harshitha Shetty

Senior Technical Program Manager at American Express

Bengaluru

11+ years of work experience

American Express
May 20215 y 4 moPresent

Bengaluru, Karnataka, India

Market strategy and Product vision Gen AI Co-pilot for Fintech Ops: Spearheaded the end-to-end strategy and launch for a Gen AI Co-pilot designed for global operations. Identified market gaps in Major Incident Management (MIM) Operations team, resulting in a 75% reduction in cycle time (from ~30mins to ~ 4mins )and 90% increase in adoption rate within 6 months. Developed two-year roadmap for in-store payment technology, enhancing strategic digital evolution. Conducted competitive analysis to pivot features towards frictionless checkout, boosting NPS by 40 points. Prioritized features using market research and user feedback, elevating merchant satisfaction. Digital Checkout Optimization: Re-engineered the user journey for Amex's digital payment touchpoints. Reduced funnel drop-off by 22% through A/B testing and "one-touch" authentication, significantly enhancing the merchant-customer transaction experience. Global KYC Automation: Launched an automated KYC and "Penny Drop" verification engine for partner onboarding. Successfully balanced rigorous fraud detection with a 62% faster onboarding time , increasing partner satisfaction and early-stage engagement. Defined and operationalized OKRs, shifting the focus from "output" to "outcome." Successfully increased consumer adoption rates by integrating iterative feedback loops and data-driven UX improvements. Liaised with sales and marketing team to collect customer feedback, incorporating into subsequent production runs and development lifecycles. Collaborated extensively with global teams ensuring these designs seamlessly integrated with the organization's vision and business objectives , often guiding without direct reporting lines. Cultivated a vibrant, agile ecosystem for developers, a culture of innovation, execution, and consistent delivery across geographically dispersed teams. Enhanced team performance through coaching and mentorship , fostering a culture of continuous improvement and excellence
Autodesk
Aug 20191 yr 10 mosMay 2021

IBM
Feb 20154 yrs 5 mosJun 2019

Bengaluru, Karnataka, India

RPA Implementation for Finance Operations: Objective: Automate repetitive financial processes such as invoice processing, reconciliation, and financial reporting. Tools Used: IBM RPA, IBM Cloud for automating data extraction from unstructured documents. Outcome: Reduced manual effort by 80%, improved accuracy in financial data processing, and ensured compliance with regulatory standards. Hybrid Cloud Automation for IT Operations: Objective: Develop automated workflows for IT service management across a hybrid cloud environment. Tools Used: IBM Cloud, Ansible, and Jenkins for automating deployment, monitoring, and scaling of cloud resources. Outcome: Enhanced IT operational efficiency, reduced downtime, and improved resource utilization across multiple cloud platforms. Supply Chain Automation: Objective: Automate end-to-end supply chain processes, including order management, inventory tracking, and logistics. Tools Used: IBM RPA, IBM Blockchain for supply chain transparency Outcome: Streamlined supply chain operations, reduced lead times, and improved inventory management.

Harshitha’s AI Stack

claude
claude
gemini
gemini
github copilot
github copilot
langgraph
langgraph
Devin
Devin

Education

Mumbai University Mumbai

Bachelor of Technology - BTech

Mumbai University Mumbai

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Harshitha Shetty on Tal

Headline

Senior Technical Program Manager at American Express

About

Experience in Shared Services - Cloud Infrastructure, Agile transformation

Location

Bengaluru

AI stack

claude

gemini

github copilot

langgraph

Devin

Work experience

Senior Product Manager at American Express, May 2021 - Present · 5 y 4 mo, Bengaluru, Karnataka, India, Market strategy and Product vision Gen AI Co-pilot for Fintech Ops: Spearheaded the end-to-end strategy and launch for a Gen AI Co-pilot designed for global operations. Identified market gaps in Major Incident Management (MIM) Operations team, resulting in a 75% reduction in cycle time (from ~30mins to ~ 4mins )and 90% increase in adoption rate within 6 months. Developed two-year roadmap for in-store payment technology, enhancing strategic digital evolution. Conducted competitive analysis to pivot features towards frictionless checkout, boosting NPS by 40 points. Prioritized features using market research and user feedback, elevating merchant satisfaction. Digital Checkout Optimization: Re-engineered the user journey for Amex's digital payment touchpoints. Reduced funnel drop-off by 22% through A/B testing and "one-touch" authentication, significantly enhancing the merchant-customer transaction experience. Global KYC Automation: Launched an automated KYC and "Penny Drop" verification engine for partner onboarding. Successfully balanced rigorous fraud detection with a 62% faster onboarding time , increasing partner satisfaction and early-stage engagement. Defined and operationalized OKRs, shifting the focus from "output" to "outcome." Successfully increased consumer adoption rates by integrating iterative feedback loops and data-driven UX improvements. Liaised with sales and marketing team to collect customer feedback, incorporating into subsequent production runs and development lifecycles. Collaborated extensively with global teams ensuring these designs seamlessly integrated with the organization's vision and business objectives , often guiding without direct reporting lines. Cultivated a vibrant, agile ecosystem for developers, a culture of innovation, execution, and consistent delivery across geographically dispersed teams. Enhanced team performance through coaching and mentorship , fostering a culture of continuous improvement and excellence

Product Owner at Autodesk, Aug 2019 - May 2021 · 1 yr 10 mos

Cloud and Automation RPA developer at IBM, Feb 2015 - Jun 2019 · 4 yrs 5 mos, Bengaluru, Karnataka, India, RPA Implementation for Finance Operations: Objective: Automate repetitive financial processes such as invoice processing, reconciliation, and financial reporting. Tools Used: IBM RPA, IBM Cloud for automating data extraction from unstructured documents. Outcome: Reduced manual effort by 80%, improved accuracy in financial data processing, and ensured compliance with regulatory standards. Hybrid Cloud Automation for IT Operations: Objective: Develop automated workflows for IT service management across a hybrid cloud environment. Tools Used: IBM Cloud, Ansible, and Jenkins for automating deployment, monitoring, and scaling of cloud resources. Outcome: Enhanced IT operational efficiency, reduced downtime, and improved resource utilization across multiple cloud platforms. Supply Chain Automation: Objective: Automate end-to-end supply chain processes, including order management, inventory tracking, and logistics. Tools Used: IBM RPA, IBM Blockchain for supply chain transparency Outcome: Streamlined supply chain operations, reduced lead times, and improved inventory management.

Education

Bachelor of Technology - BTech, Mumbai University Mumbai