Harshitha N profile photo 1 on Tal

Harshitha N

Director of Engineering | Scaling SaaS | E‑Commerce Platforms | Fintech & Travel | $35M+ ARR Impact | $2M Cost Savings | AI‑Driven Execution | IIMB Executive MBA

Bengaluru

19+ years of work experience

Freshworks
May 20251 yr 1 moMay 2026

Bengaluru

· Led 40+ engineers (4 EMs), delivering scalable SaaS platforms for Freshcaller & Freshsales, driving $35M+ ARR.   · Introduced AI‑powered engineering practices, reducing escalations by 20% and accelerating cycle time by 30%. · Delivered innovations like Voicebots and Conversation Summary features, enhancing customer experience.
Rakuten India
Jun 20232 yrsMay 2025

Bengaluru

Product: Rakuten Travel · Directed 45+ engineers across backend, frontend, and mobile, managing $8M annual budget. · Delivered projects with $100M–$1.5B revenue impact in collaboration with Japan leadership. · Established productivity measurement processes and improved delivery predictability.
Rakuten India
Jan 20212 yrs 5 mosMay 2023

Bengaluru

Products: Rakuten Digital Content Reading Businesses (R-Kobo/R-Magazine/R-Toon) · Led 30 engineers, executed tech stack migrations and product revamps.  · Built DevOps/SRE team from scratch, improving infrastructure reliability on Azure & Rakuten Cloud.
Rakuten India
Mar 20173 yrs 11 mosJan 2021

Bengaluru

Product: Rakuten Marketplace(E-Commerce) Managed 7–10 engineers, delivering inventory and coupon services with zero production incidents.
Fidelity Investments
Jun 20151 yr 10 mosMar 2017

Raleigh, NC

Domain: Fintech - Workplace Investments Delivered FinTech product : Stock Plan Services across multiple geographies.
Fidelity Investments
Jul 20104 yrs 11 mosMay 2015

Bengaluru

Domain: Fintech - Workplace & Personal Investments Delivered FinTech products : NetBenefits & Transfer of Assets
Wipro
Nov 20063 yrs 8 mosJun 2010

Bengaluru

Domain: Retail Built dealer management ERP System Implementation for Nokia & Tech Mahindra

Harshitha’s AI Stack

claude
claude
cursor
cursor
gemini
gemini
github copilot
github copilot
openai
openai
ChatGPT
ChatGPT

Education

Indian Institute of Management Bangalore

Executive MBA, General Management Program for IT Executives

Indian Institute of Management Bangalore

20222022
Visvesvaraya Technological University

Bachelor of Engineering - BE, Electronics and Communications Engineering

Visvesvaraya Technological University

20024 yrs2006

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Headline

Director of Engineering | Scaling SaaS | E‑Commerce Platforms | Fintech & Travel | $35M+ ARR Impact | $2M Cost Savings | AI‑Driven Execution | IIMB Executive MBA

About

Engineering Director with 19+ years of leadership across SaaS, E‑Commerce, Fintech and Travel. Proven record of delivering $35M+ ARR, $2M+ cost savings, and 20% escalation reduction through AI‑assisted execution. Skilled at aligning technical vision with business outcomes, building high‑performing teams, and driving cross‑border delivery across India, Japan, and the US. Executive MBA from IIM Bangalore, recognized for bridging executive strategy with engineering execution to advance enterprise success.

Location

Bengaluru

AI stack

claude

cursor

gemini

github copilot

openai

ChatGPT

Work experience

Director of Engineering at Freshworks, May 2025 - May 2026 · 1 yr 1 mo, Bengaluru, · Led 40+ engineers (4 EMs), delivering scalable SaaS platforms for Freshcaller & Freshsales, driving $35M+ ARR. · Introduced AI‑powered engineering practices, reducing escalations by 20% and accelerating cycle time by 30%. · Delivered innovations like Voicebots and Conversation Summary features, enhancing customer experience.

Associate Director Engineering at Rakuten India, Jun 2023 - May 2025 · 2 yrs, Bengaluru, Product: Rakuten Travel · Directed 45+ engineers across backend, frontend, and mobile, managing $8M annual budget. · Delivered projects with $100M–$1.5B revenue impact in collaboration with Japan leadership. · Established productivity measurement processes and improved delivery predictability.

Senior Engineering Manager at Rakuten India, Jan 2021 - May 2023 · 2 yrs 5 mos, Bengaluru, Products: Rakuten Digital Content Reading Businesses (R-Kobo/R-Magazine/R-Toon) · Led 30 engineers, executed tech stack migrations and product revamps. · Built DevOps/SRE team from scratch, improving infrastructure reliability on Azure & Rakuten Cloud.

Engineering Manager at Rakuten India, Mar 2017 - Jan 2021 · 3 yrs 11 mos, Bengaluru, Product: Rakuten Marketplace(E-Commerce) Managed 7–10 engineers, delivering inventory and coupon services with zero production incidents.

Lead Software Engineer at Fidelity Investments, Jun 2015 - Mar 2017 · 1 yr 10 mos, Raleigh, NC, Domain: Fintech - Workplace Investments Delivered FinTech product : Stock Plan Services across multiple geographies.

Senior Software Engineer at Fidelity Investments, Jul 2010 - May 2015 · 4 yrs 11 mos, Bengaluru, Domain: Fintech - Workplace & Personal Investments Delivered FinTech products : NetBenefits & Transfer of Assets

Senior Software Engineer at Wipro, Nov 2006 - Jun 2010 · 3 yrs 8 mos, Bengaluru, Domain: Retail Built dealer management ERP System Implementation for Nokia & Tech Mahindra

Education

Executive MBA, General Management Program for IT Executives, Indian Institute of Management Bangalore

Bachelor of Engineering - BE, Electronics and Communications Engineering, Visvesvaraya Technological University