Headline

Senior Banking Operations Analyst | SLA Optimization + Quality Lmprovement | Certified Lean Six Sigma YB | Client-Focused

About

Banking operations analyst with 4+ years experience across retail banking and quality functions. Specialized in SLA management, process improvement, and error reduction. Led QA initiatives impacting customer experience and operational efficiency. Lean Six Sigma Yellow Belt certified with hands-on exposure to data analysis and reporting. Fluent in 5 languages — supported multilingual clients and cross-regional operations. Currently focused on scaling operational excellence in high-volume environments.

Location

Bengaluru

Work experience

Senior Analyst at OSBIndia Private Limited, Aug 2025 - Present · 10 mos, Bengaluru, Senior Analyst – OSBI Managed 10,000+ volume banking operations with 100% SLA adherence. Reduced processing errors by 15% through QA improvements. Created Excel dashboards for performance tracking. Coordinated with stakeholders to resolve escalations.

Analyst at OSBIndia Private Limited, Jul 2023 - Jun 2025 · 2 yrs, Bangalore Urban, Karnataka, India

Quality Analyst at Concentrix, Mar 2022 - Apr 2023 · 1 yr 2 mos, India

Process Associate at Xome, Nov 2020 - Jan 2022 · 1 yr 3 mos, Bengaluru, Karnataka, India

Education

Bachelor of Science, Computer Science, Kristu Jayanti University