Headline

Product Ops @ PhonePe I Ex Vedantu

About

CX-focused professional with a proven track record of designing and scaling high-impact customer experience strategies across fast-paced digital environments. Over the past few years, I’ve led 360° customer experience transformations. My approach is deeply collaborative, blending customer insights with cross-functional execution, working with Product, Tech, Marketing & Sales to deliver “7-star” experiences that convert, retain, and grow customers. Always open to exploring new challenges where I can shape meaningful user experiences, design scalable CX systems, and lead teams to deliver measurable outcomes.

Location

Bengaluru

AI stack

claude code

claude

codex

lovable

mistral

notion

Work experience

Product & CX Strategy at PhonePe, Sep 2025 - Present · 1 yr 3 mos, Bengaluru

Program Manager - Category at Vedantu, May 2025 - Sep 2025 · 5 mos, Bengaluru, Karnataka, India, - Worked on end-to-end launch of a new Math program by leading user journey design, curriculum readiness, and cross-functional execution. - Defined scalable onboarding and support workflows to enhance customer experience, reduce support dependency, and improve early adoption. - Collaborated with Product, Tech, Marketing, and Content teams to integrate feedback loops, align delivery with outcomes, and drive student engagement across cohorts.

Associate Manager - Acad Ops at Vedantu, Apr 2024 - Apr 2025 · 1 yr 1 mo, Bengaluru, Karnataka, India, - Led CX strategy initiatives by revamping feedback systems, embedding experience charters, and improving NPS collection across user journeys. - Automated internal dashboards and reporting processes, reducing manual effort and improving CX visibility. - Collaborated with tech & product team for launching major changes in product leading to better user experience. - Launched high-impact customer engagement initiatives, including webinars to improve user awareness and conversions. - Drove new program launches across journey design, policy formulation, and upgrade flows, with program policy changes contributing to improved revenue consumption.

Team lead - Operations at Vedantu, Sep 2022 - Jul 2024 · 1 yr 11 mos, Bengaluru, -

Education

Intermediate, The Institute of Company Secretaries of India

Master's degree, Business Administration and Management, General, Mohanlal Sukhadia University