Headline

MTech in AI || Ex-Data Analyst @Servicenow

About

Apparently, everything is becoming AI-powered. So I figured, why not learn how to build some of it? I’m currently pursuing my M.Tech in AI/ML, with a B.Tech in IT and 18 months of industry experience. Lately, I’ve been exploring Generative AI, LLMs, RAG, and AI agents. I enjoy experimenting with new technologies, working on projects, and learning along the way. Still learning, still experimenting, and trying not to add AI to things that really don’t need it.

Location

Hyderabad

AI stack

claude code

codex

gemini

grok

Work experience

Content Data Analyst at ServiceNow, Aug 2023 - Feb 2025 · 1 yr 7 mos, Hyderabad, Telangana, India, •Standardized raw network discovery data for accurate software asset identification and license management. •Built and maintained a structured software library to enhance IT Asset Management (ITAM) data integrity. •Processed high-volume customer data, mapping software assets and creating precise normalization rules. •Authored and updated ITAM knowledge base documents for better content management and efficiency. •Researched software titles, publishers, and versions to enrich the ITAM content library for ServiceNow customers.

Azure Cloud Computing at Verzeo, Apr 2022 - May 2022 · 2 mos, •Built a comprehensive Azure knowledge base for efficient resource access. •Developed and deployed an NLP-powered chatbot using Azure Bot Service. •Integrated the chatbot with multiple communication channels for seamless user interactions.

Education

Master of Technology - MTech, Artificial Intelligence, Mahatma Gandhi Institute of technology

Bachelor of Technology - BTech, Information Technology, Guru Nanak Institutions(GNI)

Public links

harshita-ganti.netlify.app: https://harshita-ganti.netlify.app/