Headline

Learning & Development | Driving Capability Building & Organizational Growth

About

Learning & Development professional with a background in Psychology, focused on enabling performance through effective learning and capability-building initiatives. Graduated from Pt. Ravishankar Shukla University with a BA in Psychology, bringing a strong understanding of human behavior and learning processes. Currently working at Deloitte, collaborating with teams to support training, process improvement, and quality enhancement. Driven by people development, continuous learning, and creating meaningful impact through structured learning solutions.

Location

Hyderabad

Work experience

Learning And Development Specialist at Deloitte, Nov 2025 - Present · 8 mos, Hyderabad, Telangana, India

Subject Matter Expert at Tech Mahindra, Feb 2025 - Sep 2025 · 8 mos, Led a team of 15+ agents, resolving complex customer issues and driving a 20% boost in first-contact resolution while ensuring SLA compliance. Trained and mentored 25+ new hires, improving team performance by 30% and enhancing response accuracy by 15%. Streamlined processes, reduced repeat issues by 25%, and fostered a high-performing, compliant team with a 10% increase in employee satisfaction.

Business Associate at Tech Mahindra, Jun 2024 - Feb 2025 · 9 mos

Business Associate at Altruist Technologies Pvt. Ltd., Aug 2020 - Mar 2021 · 8 mos, India

Education

Master of Business Administration, Savitribai Phule Pune University

BA Psychology, Psychology, Pt. Ravishankar Shukla University