Headline

Business Operations | Operations Management | Reporting & Analytics | Process Improvement | Advanced Excel

About

Business Operations professional with approximately 4+ years of experience across operations, process coordination, reporting, campaign execution, stakeholder management, and workflow optimization. Throughout my career, I have worked in fast-paced environments supporting business operations, managing operational processes, maintaining reports and trackers, coordinating with cross-functional teams, and ensuring smooth execution of day-to-day activities. My experience includes operational reporting, MIS management, process improvement initiatives, business communication, documentation management, and data-driven decision-making using tools such as Microsoft Excel and Google Sheets. I have consistently contributed to operational efficiency by maintaining process accuracy, ensuring timely execution, and supporting business objectives through structured coordination and execution. I am passionate about Operations Management and Business Operations, with a strong interest in process optimization, operational excellence, analytics, and continuous improvement. My goal is to build a long-term career in operations leadership while contributing to scalable and efficient business processes. Core Skills: Business Operations, Operations Management, Reporting & Analytics, Process Improvement, Stakeholder Management, Workflow Management, MIS Reporting, Advanced Excel, Google Sheets, Cross-Functional Coordination, Documentation Management, and Operational Excellence.

Location

Agra

Work experience

Teammate at TaskUs, Apr 2023 - Nov 2025 · 2 yrs 8 mos, Gurugram, ● Managed customer operations and issue resolution processes through omnichannel platforms while maintaining quality and compliance standards. ● Coordinated with cross functional teams to support timely resolution of operational and service related issues. ● Maintained process adherence, documentation accuracy, and service quality benchmarks within fast paced operational environments.

Process Associate at Tech Mahindra, Oct 2022 - Jan 2023 · 4 mos, Noida, ● Handled service support operations and maintained accurate documentation for issue resolution and escalation processes. ● Ensured compliance with operational guidelines and maintained service quality standards through accurate communication and coordination.

Operations Coordinator at Tech Mahindra, Apr 2021 - Dec 2021 · 9 mos, Lucknow, ● Orchestrated emergency call handling and complaint registration, ensuring accurate documentation for rapid escalation. ● Maintained proper documentation and escalated issues to concerned teams to ensure timely resolution.

Education

Bachelor of Business Administration - BBA, Business Administration and Management, General, Dayalbagh Educational Institute, Agra

Master of Business Administration - MBA, Operation Management, Indira Gandhi National Open University