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Harshit Lohani

Senior Associate | Trust & Safety Professional

New Delhi

5+ years of work experience

NeoSOFT
Apr 20241 yr 11 mosFeb 2026

Mumbai

Handled 70-80 customer queries daily via chat and email related to sports streaming and account management. Troubleshot streaming and technical issues, ensuring quick and effective resolution. Assisted customers with login issues, password resets, content issues and subscription management. Escalated complex issues to technical teams while adhering to SLA timelines. Maintained high customer satisfaction (CSAT) through timely and accurate support.
Concentrix
Aug 20211 yr 5 mosDec 2022

On-site

Managed Google Ads Trust & Safety, Content Moderation, and Risk Operations by reviewing advertiser accounts, advertisements, and business activities to ensure compliance with Google Ads policies and platform guidelines. Conducted investigations related to fraud, delinquency, suspicious activities, and UBP (Unacceptable Business Practices) violations to maintain platform integrity and user safety. Performed content moderation by reviewing ads and account-related content to identify policy violations, restricted content, and non-compliant advertising practices. Handled advertiser queries and account-related concerns through professional email communication, providing accurate resolutions and policy guidance. Collaborated with internal teams to resolve account suspension, risk, and compliance issues while maintaining SLA, quality standards, and customer satisfaction.
Ultron E services
Jan 20182 yrs 4 mosApr 2020

Education

Bachelor of Commerce - BCom, Accounting

Gib college

20153 yrs2018

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Headline

Senior Associate | Trust & Safety Professional

About

Customer Support & Trust & Safety professional with 5+ years of experience in customer service, content moderation, and operations support. Skilled in handling chat, email, and phone support, resolving customer issues, and maintaining high customer satisfaction. Experienced with CRM tools like Zendesk, Freshdesk, and Salesforce, with strong communication and problem-solving skills.

Location

New Delhi

Work experience

Senior Associate at NeoSOFT, Apr 2024 - Feb 2026 · 1 yr 11 mos, Mumbai, Handled 70-80 customer queries daily via chat and email related to sports streaming and account management. Troubleshot streaming and technical issues, ensuring quick and effective resolution. Assisted customers with login issues, password resets, content issues and subscription management. Escalated complex issues to technical teams while adhering to SLA timelines. Maintained high customer satisfaction (CSAT) through timely and accurate support.

Trust & Safety Analyst at Concentrix, Aug 2021 - Dec 2022 · 1 yr 5 mos, On-site, Managed Google Ads Trust & Safety, Content Moderation, and Risk Operations by reviewing advertiser accounts, advertisements, and business activities to ensure compliance with Google Ads policies and platform guidelines. Conducted investigations related to fraud, delinquency, suspicious activities, and UBP (Unacceptable Business Practices) violations to maintain platform integrity and user safety. Performed content moderation by reviewing ads and account-related content to identify policy violations, restricted content, and non-compliant advertising practices. Handled advertiser queries and account-related concerns through professional email communication, providing accurate resolutions and policy guidance. Collaborated with internal teams to resolve account suspension, risk, and compliance issues while maintaining SLA, quality standards, and customer satisfaction.

Customer Service Representative at Ultron E services, Jan 2018 - Apr 2020 · 2 yrs 4 mos

Education

Bachelor of Commerce - BCom, Accounting, Gib college

Harshit Lohani - Senior Associate in New Delhi | Tal