Harshil Desai
.
Bengaluru
2+ years of work experience
Jul 20222 yrs 2 mosAug 2024
Bengaluru, Karnataka, India
- Responding promptly and professionally to customer inquiries via phone.
- Assist customers with account-related questions, including billing inquiries, transaction disputes, and account maintenance.
- Provide information about credit card products, services, and promotions to existing and prospective customers.
- Process credit card applications, including verifying customer information and ensuring compliance with company policies and regulations.
- Investigate and resolve customer complaints and escalations in a timely and efficient manner.
- Educate customers on fraud prevention measures and guide them through the process of reporting suspicious activity.
- Work collaboratively with other departments such as fraud prevention, collections, and sales to address customer needs and concerns.
- Maintain accurate records of customer interactions and transactions using the company's CRM system.
Adhere to company policies, procedures, and regulatory requirements to ensure compliance and mitigate risk.
Nov 20218 mosJun 2022
Remote
Harshil’s AI Stack
Education
Senior Secondary, Communication and Media Studies
National Institute of Open Schooling
20201 yr2021
Secondary, Business/Commerce, General
National Institute of Open Schooling
20181 yr2019
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