---
title: "Harshal Jain - Senior Director - Business Operations & Customer Success (P&L) in Bengaluru | Tal"
description: "Meet Harshal Jain, P&L, Strategy & Operations Leader | 1X Founder | IIT Delhi based in Bengaluru. AI stack includes claude code, claude, and lovable."
image: "https://tal.club/meet/harshal-jain/share-image"
---

# Harshal Jain on Tal

## Headline

P&L, Strategy & Operations Leader \| 1X Founder \| IIT Delhi

## About

I am an entrepreneur at heart who loves building and running businesses — owning P&L, operations, customer outcomes, and teams at scale\. Currently heading end\-to\-end business operations and customer success for a multi country & multi\-city business across 50\+ locations\. My role involves owning revenue, building scalable systems, controlling churn, ensuring customer satisfaction, and running day\-to\-day operations at scale, while building systems and teams that sustain growth\. I work closely with Founders on business planning, GTM strategy, and execution, and spend a significant part of my time translating strategy into operational reality\. What I do best: • Own P&L and business outcomes • Build repeatable and scalable sales, customer success, and operations engines • Run large\-scale, multi\-city operations • Drive retention, expansion, and customer experience • Invest deeply in learning & development to scale leaders, not just teams Side quest: I vibe\-code at night and on weekends — building small tools, experimenting with AI, and staying close to how products are actually built\.

## Location

Bengaluru

## AI stack

claude code

claude

lovable

n8n

notebooklm

## Work experience

Senior Director \- Business Operations & Customer Success \(P&L\) at Dozee, Apr 2024 \- Jul 2026 · 2 yrs 4 mos, Dozee is a health\-tech company providing AI\-powered remote patient monitoring solutions to hospitals across India and international markets\. \- Heading end\-to\-end business operations and customer success across 50\+ cities in India, UAE, and Africa \- Owning revenue, churn, margins, and customer experience as part of overall P&L\. Achieved GRR \- 96% and NRR 163% \- Leading 120\-member multi\-function team across Ops, CS, L&D, Medical Science liason and Marketing \- Built operational playbooks, capacity models, and review cadences to support 10× growth \- Designed L&D programs and leadership pipelines to scale managers and Regional heads \- Partnered with CXOs on AOP planning, expansion strategy, and execution

Head of Operations and Customer Success at Dozee, Jul 2023 \- Apr 2024 · 10 mos, \- Owned customer success during the 1 → 10 scale\-up phase \- Built a multi\-stakeholder engagement playbook driving retention and expansion \- Scaled the team from 30 → 100 to execute at scale

Business Head \(P&L\) – Diagnostics Franchise at PharmEasy, Aug 2021 \- Jul 2023 · 2 yrs, Mumbai, Maharashtra, India, PharmEasy is one of India’s largest digital healthcare platforms offering pharmacy, diagnostics, and teleconsultation services\. \- Owned end\-to\-end P&L for the diagnostics franchise business, with Sales, GTM, Operations, and Quality reporting in \- Built and scaled a pan\-India franchise network across 30\+ cities, balancing growth, service quality, and unit economics \- Designed GTM, partner economics, and expansion strategy, scaling revenue from 0 → ₹3 Cr/month in 18 months \- Built and led a 200\-member multi\-function team and scaled to 350\+ franchise centers from scratch

Director \(Acquired by PharmEasy\) at Medlife\.com, Jan 2019 \- Jul 2021 · 2 yrs 7 mos, Greater Bengaluru Area, Medlife was a leading e\-health platform serving 1\.5M\+ monthly users across India for pharmacy, diagnostics, and doctor consultations\. \- Ran the Diagnostics business post acquisition of Medlabz, owning growth, strategy, and execution \- Drove business planning, expansion, new initiatives and strategic partnerships \- Built and scaled B2B strategic partnerships into a 2\.5 M USD \(20 Cr INR\) ARR business \- Achieved 10× growth overall in 18 months

Co Founder \(Acquired by Medlife\.com\) at MedLabz, Sep 2015 \- Dec 2018 · 3 yrs 4 mos, Mumbai, Maharashtra, India, Medlabz was an AI based preventive health tech startup focused on diagnostics and early health risk detection\. \- Built and ran an AI\-driven preventive health business end\-to\-end \- Owned Growth, GTM, operations and B2B partnerships \- Achieved EBIDTA \+ve with NPS 90\+ and scaled to 250k\+ orders before acquisition \- Raised $360k seed and scaled team from 5 → 70

Business Analyst \(Web product\) at GulfTalent\.com, Sep 2013 \- Aug 2015 · 2 yrs, Dubai, GulfTalent is a leading online recruitment portal, used by over 11 million professionals from all sectors and job categories \- Played a key role in the end\-to\-end overhaul of a web product used by 4\.5M\+ professionals, including tech migration, UX redesign, and feature expansion \- Owned the product lifecycle from discovery and design to delivery, QA, and iteration \- Worked in a Scrum\-based agile environment with rapid, weekly releases \- Led UX research, wireframing, and user testing to improve usability and adoption \- Defined product requirements and go\-to\-market strategy, supporting early partner relationships

## Education

Bachelor of Technology \(B\.Tech\.\), Chemical Engineering, Indian Institute of Technology, Delhi

[View the original profile](https://tal.club/meet/harshal-jain)

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