Headline

P&L, Strategy & Operations Leader | 1X Founder | IIT Delhi

About

I am an entrepreneur at heart who loves building and running businesses — owning P&L, operations, customer outcomes, and teams at scale. Currently heading end-to-end business operations and customer success for a multi country & multi-city business across 50+ locations. My role involves owning revenue, building scalable systems, controlling churn, ensuring customer satisfaction, and running day-to-day operations at scale, while building systems and teams that sustain growth. I work closely with Founders on business planning, GTM strategy, and execution, and spend a significant part of my time translating strategy into operational reality. What I do best: • Own P&L and business outcomes • Build repeatable and scalable sales, customer success, and operations engines • Run large-scale, multi-city operations • Drive retention, expansion, and customer experience • Invest deeply in learning & development to scale leaders, not just teams Side quest: I vibe-code at night and on weekends — building small tools, experimenting with AI, and staying close to how products are actually built.

Location

Bengaluru

AI stack

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Work experience

Senior Director - Business Operations & Customer Success (P&L) at Dozee, Apr 2024 - Jul 2026 · 2 yrs 4 mos, Dozee is a health-tech company providing AI-powered remote patient monitoring solutions to hospitals across India and international markets. - Heading end-to-end business operations and customer success across 50+ cities in India, UAE, and Africa - Owning revenue, churn, margins, and customer experience as part of overall P&L. Achieved GRR - 96% and NRR 163% - Leading 120-member multi-function team across Ops, CS, L&D, Medical Science liason and Marketing - Built operational playbooks, capacity models, and review cadences to support 10× growth - Designed L&D programs and leadership pipelines to scale managers and Regional heads - Partnered with CXOs on AOP planning, expansion strategy, and execution

Head of Operations and Customer Success at Dozee, Jul 2023 - Apr 2024 · 10 mos, - Owned customer success during the 1 → 10 scale-up phase - Built a multi-stakeholder engagement playbook driving retention and expansion - Scaled the team from 30 → 100 to execute at scale

Business Head (P&L) – Diagnostics Franchise at PharmEasy, Aug 2021 - Jul 2023 · 2 yrs, Mumbai, Maharashtra, India, PharmEasy is one of India’s largest digital healthcare platforms offering pharmacy, diagnostics, and teleconsultation services. - Owned end-to-end P&L for the diagnostics franchise business, with Sales, GTM, Operations, and Quality reporting in - Built and scaled a pan-India franchise network across 30+ cities, balancing growth, service quality, and unit economics - Designed GTM, partner economics, and expansion strategy, scaling revenue from 0 → ₹3 Cr/month in 18 months - Built and led a 200-member multi-function team and scaled to 350+ franchise centers from scratch

Director (Acquired by PharmEasy) at Medlife.com, Jan 2019 - Jul 2021 · 2 yrs 7 mos, Greater Bengaluru Area, Medlife was a leading e-health platform serving 1.5M+ monthly users across India for pharmacy, diagnostics, and doctor consultations. - Ran the Diagnostics business post acquisition of Medlabz, owning growth, strategy, and execution - Drove business planning, expansion, new initiatives and strategic partnerships - Built and scaled B2B strategic partnerships into a 2.5 M USD (20 Cr INR) ARR business - Achieved 10× growth overall in 18 months

Co Founder (Acquired by Medlife.com) at MedLabz, Sep 2015 - Dec 2018 · 3 yrs 4 mos, Mumbai, Maharashtra, India, Medlabz was an AI based preventive health tech startup focused on diagnostics and early health risk detection. - Built and ran an AI-driven preventive health business end-to-end - Owned Growth, GTM, operations and B2B partnerships - Achieved EBIDTA +ve with NPS 90+ and scaled to 250k+ orders before acquisition - Raised $360k seed and scaled team from 5 → 70

Business Analyst (Web product) at GulfTalent.com, Sep 2013 - Aug 2015 · 2 yrs, Dubai, GulfTalent is a leading online recruitment portal, used by over 11 million professionals from all sectors and job categories - Played a key role in the end-to-end overhaul of a web product used by 4.5M+ professionals, including tech migration, UX redesign, and feature expansion - Owned the product lifecycle from discovery and design to delivery, QA, and iteration - Worked in a Scrum-based agile environment with rapid, weekly releases - Led UX research, wireframing, and user testing to improve usability and adoption - Defined product requirements and go-to-market strategy, supporting early partner relationships

Education

Bachelor of Technology (B.Tech.), Chemical Engineering, Indian Institute of Technology, Delhi