Headline

Quality Analyst | Operations Quality | Process Improvement | KPI Monitoring | Root Cause Analysis | 4+ Years at Accenture | B.E. Instrumentation | PwD (Locomotor Disability)

About

I am a Quality Analyst with 4+ years of experience at Accenture, specializing in quality audits, KPI monitoring, and process improvement. My experience includes identifying process gaps, performing root cause analysis, and implementing quality initiatives that improve operational efficiency and reduce errors. I have a strong background in SOP documentation, quality reporting, and team feedback, helping operations teams maintain high service standards. I hold a Bachelor’s degree in Instrumentation Engineering from University of Mumbai. I am also a Person with Disability (Locomotor Disability) and actively looking for inclusive organizations that support accessibility and equal opportunities.

Location

Bhiwandi

Work experience

Quality Analyst at Accenture, Nov 2022 - Present · 3 yrs 7 mos, Mumbai, • Conduct quality audits and ensure adherence to operational standards • Monitor KPIs and identify process improvement opportunities • Perform root cause analysis to reduce defects and improve accuracy • Develop SOP documentation and training materials for teams • Provide quality feedback to operations teams to improve performance

Process Analyst at Accenture, Oct 2019 - Oct 2022 · 3 yrs 1 mo, Navi Mumbai, Performed transaction quality checks to ensure compliance with operational standards • Identified workflow gaps and suggested process improvements • Collaborated with cross-functional teams to improve productivity and service quality

Technical Publications Manager at IED Communications Pvt. Ltd, Dec 2017 - Sep 2019 · 1 yr 10 mos, Andheri (E) Mumbai

Technical Support Engineer at venus cargo and logistics ltd, Jul 2017 - Sep 2017 · 3 mos, vashi

Education

Bharati Vidyapeeth