Harshad ahmed khan profile photo 1 on Tal

Harshad ahmed khan

Operations & Customer Service Executive | Office Administration | CRM & Client Support

Doha

3+ years of work experience

Al Daaz Foods Pvt Ltd
- NowPresent

Al Daaz Foods Pvt Ltd
- NowPresent

AL-DAAZ
Dec 20241 yr 1 moDec 2025

Oversaw daily business operations and billing management, ensuring financial accuracy and operational efficiency during peak service hours. Supervised frontline staff and provided on-the-job training to maintain consistent service excellence and high customer retention. Optimized inventory tracking and cash handling procedures, reducing discrepancies and improving end-of-day reconciliation speed.
AL-DAAZ
Jun 20247 mosDec 2024

Coordinated critical communication between kitchen staff and service teams to ensure timely order delivery and quality control. Monitored order status in real-time, proactively addressing delays to maintain a seamless customer experience and efficient floor operations.
No broker
Jan 20246 mosJun 2024

Directed daily office operations and administrative functions, ensuring 100% synchronization between internal departments and smooth workflow execution. Managed professional correspondence and follow-ups with high-profile clients, improving communication response times and service reliability. Maintained comprehensive digital and physical filing systems, utilizing advanced MS Excel and Word functions for precise data entry and record-keeping. Streamlined internal task completion processes by coordinating with cross-functional teams to resolve operational bottlenecks.
Kotak Mahindra Bank
Nov 20221 yr 2 mosDec 2023

Spearheaded high-volume customer support operations, consistently meeting or exceeding daily performance targets and resolution KPIs. Resolved complex customer grievances and technical queries with a focus on complete issue ownership and elevated satisfaction ratings. Enforced strict compliance with banking policies and regulatory procedures while maintaining accurate documentation of customer interactions. Collaborated on performance-driven team initiatives, contributing to the achievement of departmental service quality standards.

Education

Anjuman Arts, Science & Commerce College and PG Center, Bhatkal.

Bachelor of Business Administration, Business Administration and Management, General

Anjuman Arts, Science & Commerce College and PG Center, Bhatkal.

20213 yrs2024
Anjuman Institute of Management and Computer Application Bhatkal

Bachelor of Business Administration

Anjuman Institute of Management and Computer Application Bhatkal

Join Harshad and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Harshad ahmed khan on Tal

Headline

Operations & Customer Service Executive | Office Administration | CRM & Client Support

Location

Doha

Work experience

Restaurant Supervisor at Al Daaz Foods Pvt Ltd

Restaurant Supervisor at Al Daaz Foods Pvt Ltd

Cashier Manager at AL-DAAZ, Dec 2024 - Dec 2025 · 1 yr 1 mo, Oversaw daily business operations and billing management, ensuring financial accuracy and operational efficiency during peak service hours. Supervised frontline staff and provided on-the-job training to maintain consistent service excellence and high customer retention. Optimized inventory tracking and cash handling procedures, reducing discrepancies and improving end-of-day reconciliation speed.

Food Runner at AL-DAAZ, Jun 2024 - Dec 2024 · 7 mos, Coordinated critical communication between kitchen staff and service teams to ensure timely order delivery and quality control. Monitored order status in real-time, proactively addressing delays to maintain a seamless customer experience and efficient floor operations.

Office Administrator at No broker, Jan 2024 - Jun 2024 · 6 mos, Directed daily office operations and administrative functions, ensuring 100% synchronization between internal departments and smooth workflow execution. Managed professional correspondence and follow-ups with high-profile clients, improving communication response times and service reliability. Maintained comprehensive digital and physical filing systems, utilizing advanced MS Excel and Word functions for precise data entry and record-keeping. Streamlined internal task completion processes by coordinating with cross-functional teams to resolve operational bottlenecks.

Call Center Executive at Kotak Mahindra Bank, Nov 2022 - Dec 2023 · 1 yr 2 mos, Spearheaded high-volume customer support operations, consistently meeting or exceeding daily performance targets and resolution KPIs. Resolved complex customer grievances and technical queries with a focus on complete issue ownership and elevated satisfaction ratings. Enforced strict compliance with banking policies and regulatory procedures while maintaining accurate documentation of customer interactions. Collaborated on performance-driven team initiatives, contributing to the achievement of departmental service quality standards.

Education

Bachelor of Business Administration, Business Administration and Management, General, Anjuman Arts, Science & Commerce College and PG Center, Bhatkal.

Bachelor of Business Administration, Anjuman Institute of Management and Computer Application Bhatkal

Harshad ahmed khan - Restaurant Supervisor in Doha | Tal