HARSHA VARDHAN MANGALI profile photo 1 on Tal

HARSHA VARDHAN MANGALI

Senior Executive- Relationship Management @Homelane Interiors

Hyderabad

3+ years of work experience

HomeLane
Jul 202511 mosPresent

Hyderabad, Telangana, India

Managed key client portfolios,exceeded revenue targets,led CRM initiatives,resolved escalations,and delivered strategic growth through financial solutions
EbixCash Global Services
Jul 20232 yrs 5 mosNov 2025

Hyderabad, Telangana, India

As a Virtual Relationship Manager at EbixCash Global Services Pvt. Ltd. for Axis Bank, the primary responsibility is to build and maintain strong relationships with customers through virtual channels such as phone and email. The role involves understanding customer needs, offering personalized banking solutions, and promoting various financial products like savings accounts, loans, credit cards, and insurance. It also includes handling customer queries, resolving issues promptly, and ensuring high levels of service satisfaction. Additionally, the VRM is responsible for meeting sales and service targets, maintaining accurate customer records, and ensuring compliance with banking regulations such as KYC and AML guidelines. The ultimate goal is to enhance customer loyalty, drive business growth, and deliver a seamless banking experience remotely.
BYJU'S
Feb 20222 mosMar 2022

Hyderabad, Telangana, India

My Role at BYJU’S As a Business Development Trainee at BYJU’S, I am part of a high-impact team that drives growth by connecting learners with transformative educational solutions. My role blends consultative sales, customer engagement, and strategic outreach to help students and parents make informed decisions about their academic journey. 🔍 What I Do - Lead Generation & Outreach: I connect with potential customers through inbound and outbound channels, understanding their learning needs and introducing BYJU’S offerings. - Consultative Sales: I conduct product demonstrations tailored to each learner’s goals, showcasing how BYJU’S can enhance academic performance and confidence. - Relationship Building: I nurture trust with parents and students, guiding them through the enrollment process and ensuring a smooth onboarding experience. - Target Achievement: I work toward weekly and monthly conversion goals, contributing directly to BYJU’S growth and learner success. - Feedback Loop: I gather insights from customer interactions to help refine sales strategies and improve product positioning. 🧠 Skills I Apply - Persuasive communication and active listening - Customer-centric sales techniques - Time management and pipeline tracking - Product knowledge across K–12 and test prep segments - CRM and lead management tools 🚀 Impact & Growth This role has sharpened my ability to connect value with need — helping families invest in education with clarity and confidence. It also prepares me for future roles in business development, sales strategy, or customer success leadership.

Education

Bachelor of Technology - BTech, Civil Engineering

KLR College of Education, Paloncha

20174 yrs2021

Bachelor of Technology - BTech, Civil Engineering

KLR College of Education, Paloncha

20174 yrs2021

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Headline

Senior Executive- Relationship Management @Homelane Interiors

About

As a Senior Executive – Relationship Management at HomeLane Interiors, I specialize in crafting seamless client experiences that bridge design vision with execution excellence. My role involves guiding homeowners through their interior design journey — from initial consultation to final handover — ensuring every interaction is personal, transparent, and inspiring. I collaborate closely with design consultants, project managers, and installation teams to deliver projects that reflect both aesthetic ambition and functional precision. With a strong focus on customer advocacy, I resolve queries empathetically, gather actionable feedback, and contribute to continuous service improvement. My approach blends relationship-building, multilingual communication, and a deep understanding of design workflows. I also identify upselling opportunities that enhance both client satisfaction and business growth. This role empowers me to shape customer success stories and positions me for future leadership in client experience strategy.

Location

Hyderabad

Work experience

Senior Customer Relationship Management Consultant at HomeLane, Jul 2025 - Present · 11 mos, Hyderabad, Telangana, India, Managed key client portfolios,exceeded revenue targets,led CRM initiatives,resolved escalations,and delivered strategic growth through financial solutions

Virtual relationship manager at EbixCash Global Services, Jul 2023 - Nov 2025 · 2 yrs 5 mos, Hyderabad, Telangana, India, As a Virtual Relationship Manager at EbixCash Global Services Pvt. Ltd. for Axis Bank, the primary responsibility is to build and maintain strong relationships with customers through virtual channels such as phone and email. The role involves understanding customer needs, offering personalized banking solutions, and promoting various financial products like savings accounts, loans, credit cards, and insurance. It also includes handling customer queries, resolving issues promptly, and ensuring high levels of service satisfaction. Additionally, the VRM is responsible for meeting sales and service targets, maintaining accurate customer records, and ensuring compliance with banking regulations such as KYC and AML guidelines. The ultimate goal is to enhance customer loyalty, drive business growth, and deliver a seamless banking experience remotely.

Business Development Manager at BYJU'S, Feb 2022 - Mar 2022 · 2 mos, Hyderabad, Telangana, India, My Role at BYJU’S As a Business Development Trainee at BYJU’S, I am part of a high-impact team that drives growth by connecting learners with transformative educational solutions. My role blends consultative sales, customer engagement, and strategic outreach to help students and parents make informed decisions about their academic journey. 🔍 What I Do - Lead Generation & Outreach: I connect with potential customers through inbound and outbound channels, understanding their learning needs and introducing BYJU’S offerings. - Consultative Sales: I conduct product demonstrations tailored to each learner’s goals, showcasing how BYJU’S can enhance academic performance and confidence. - Relationship Building: I nurture trust with parents and students, guiding them through the enrollment process and ensuring a smooth onboarding experience. - Target Achievement: I work toward weekly and monthly conversion goals, contributing directly to BYJU’S growth and learner success. - Feedback Loop: I gather insights from customer interactions to help refine sales strategies and improve product positioning. 🧠 Skills I Apply - Persuasive communication and active listening - Customer-centric sales techniques - Time management and pipeline tracking - Product knowledge across K–12 and test prep segments - CRM and lead management tools 🚀 Impact & Growth This role has sharpened my ability to connect value with need — helping families invest in education with clarity and confidence. It also prepares me for future roles in business development, sales strategy, or customer success leadership.

Education

Bachelor of Technology - BTech, Civil Engineering, KLR College of Education, Paloncha

Bachelor of Technology - BTech, Civil Engineering, KLR College of Education, Paloncha